If I was not given proper notice regarding cancellation of my internet service, what are my rights?

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If I was not given proper notice regarding cancellation of my internet service, what are my rights?

My former internet provider claims they have an advanced 20 day written cancellation notice policy. When they sent an invoice for the annual renewal, I called to cancel service. Unfortunately, the renewal statement wasn’t received 20 days in advance of the renewal date so my notice to them was not made to them 20 days in advance. They are trying to charge me for an additional month of service. Am I legally obligated to give the 20 day notice?

Asked on June 25, 2015 under Bankruptcy Law, Missouri

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 5 years ago | Contributor

The issue isn't what they "claim"--the issue is what policy is in writing in the service contract or terms of service? If there is a written 20 day notice policy in any document or agreement which governed your service, that policy is effective and you likely owe the extra money. This should be easy to verify: ask them to *show* you were the 20 day notice policy is. Either it exists or it doesn't exist.


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