What to do about poorreception regarding a cable package?

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What to do about poorreception regarding a cable package?

I have spent (no joke) 500 hrs on the phone with Verizon and cannot get results. I am at a loss for what else to do. I have Verizon and pay extra for the NHL package. The picture skips and freezes every 30 seconds to a couple minutes. In the past year and a half, I have placed (no joke) 50 phone calls on average of an hour, 13 techs to my house, 7 elevated service tickets at the highest level I can reach, and it is as bad as ever. They call and ask if its fixed, I say no, then ultimatelythey close the ticket. I have gone so far as to video tape the issue and post it on youtube so they can see the problem. I feel I have no choice but court. Should I take them to small claims court? And if so, what kind of compensation should I look for.

Asked on February 18, 2011 under General Practice, Pennsylvania

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

If you contracted for certain services, you are entitled to it; you can bring a legal action seeking one or both of (a) a cancellation of the contract or (b) a return of money paid.

However, you cannot seek compensation for your own time, effort, and frustration. That's not to make light of the situation, but it is the law: people can't seek compensation for their own time spent in trying to resolve a situation.

Be careful with the YouTube; if there is anything in that even *might* be taken as defamation, as trademark violation, or as intentional interference with their business relationships, Verizon might true to sue you. Even if you ended up winning, would the cost of defending yourself and the time you spend be worth it?


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