Does a hotel have to honor a price quoted on the phone?
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Does a hotel have to honor a price quoted on the phone?
I was quoted $109/$119 for a block of rooms by one employee who was subsequently fired and now the sales manager will not give me the block anything less than $149. Nothing is signed because I kept waiting for the agreement for a block of 25 rooms from the fired employee.
Asked on December 2, 2011 under General Practice, California
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 12 years ago | Contributor
There is no simple answer--it depends on the facts. Quotations or proposals are generally only good for a certain amount of time--generally a short period, and sometimes only while you are still on the phone. (Much depends on what, if anything, was said at the time, about how long the quote would be in effect.) If you acted on the quote right away, then even if that employee were fired, it should be valid--but if you delayed for a few days or longer, then the quote may no longer be valid. Again, it depends on what was said and how quickly your tried to accept the quote and buy the rooms.
Note that to try to enforce the quote, if the hotel won't honor, you'd have to sue, which may well not be worth it.
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