Can asking for tech support from the manufactur cause the company that installed the product to sue?

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Can asking for tech support from the manufactur cause the company that installed the product to sue?

My Dad had a new furnace and thermostat installed two months ago. I email the manufactur of the thermostat for tech support. My Dad had a fit, saying that I’ll be sued by the company that installed the furnace and thermostat for slander. I did not insult, ridicule or besmerch their work or the quality of the service. I simply asked for troubleshooting advice. I highly doubt I can be sued for asking for tech support, but I wanna ask anyways. Can you help settle this so I can get my Dad off my back? I’d appreciate it

Asked on June 21, 2009 under Business Law, Illinois

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 12 years ago | Contributor

Slander is an untrue assertion of a fact, made publically, that would damage the reputation and/or earning power of a person or business. Asking for troubleshooting advice is *not* slander as long as you did say something to the effect of "The company that installed the furnace didn't know what they were doing..."

So, now, while your dad is to be commended for being careful about what he says, this is not a case where you have to worry. Calling for tech support is never slander, as long as you don't make an untrue derrogatory or defamatory statement as part of it.

 


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