The Unum Group: Disability Insurance Gone Bad

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Jul 16, 2021

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The Unum Group is one of America’s largest insurers in the disability market. However, bigger is not necessarily better. Unum has a long history of denying and delaying valid disability claims and was recently named the second worst insurance company in America according to the American Association of Justice.

How should disability insurance work?

To answer this question, we asked Bob Scott, a California attorney and partner with the Advocate Law Group. He explained:

First, you have to be careful of who’s determining what restrictions and limitations are to be applied to the formula. Second, you’ve got to go through what your job duties really are – and those will come from your doctor. Third, you need to determine whether you can do the job with reasonable continuity – every day, week after week, etc.

What happens instead

Scott says that disability insurers such as Unum often think they can get a nurse or a doctor who has no idea of the rules and have them say, ‘Well, the restrictions your doctor put you on are not reasonable.’ However, Scott is adamant that there is no language or policy allowance for them to do that. He also told us that, “These insurers often use a nurse to re-apply the restrictions and limitations without talking to your employer as to what your job was, and most importantly, without talking to your doctor.” Unfortunately, these are not the only types of bad faith practices in which disability insurers engage.

Unum’s bad faith insurance practices

Many of Unum’s former employees have admitted that they were ordered to deny valid claims in order to save the company money. In fact, internal documents referencing the company’s desire to implement cost saving policies have been discovered that corroborated their claims.

If the Unum Group has denied your valid disability claim or rescinded your policy, it may have acted in bad faith. To contact an attorney whose practice focuses in disability insurance law, please click here. Consultations are free, without obligation and strictly confidential.

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