Westfield

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Jeffrey Johnson

Insurance Lawyer

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Mary Martin has been a legal writer and editor for over 20 years, responsible for ensuring that content is straightforward, correct, and helpful for the consumer. In addition, she worked on writing monthly newsletter columns for media, lawyers, and consumers. Ms. Martin also has experience with internal staff and HR operations. Mary was employed for almost 30 years by the nationwide legal publi...

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UPDATED: Aug 20, 2020

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Company Details
Address: One Park Circle
City: Westfield Center
State: OH
ZIP Code: 44251
Phone Number: 330-887-0101
AM Best Rating: A
URL where was collected the AM Best Rating: http://www3.ambest.com/ratings/default.asp
Lines of Insurance: auto, home
States Licensed To Sell Insurance In: AL, AZ, AR, CO, DE, FL, GA, IL, IN, IA, KS, KY, MD, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, VA, WV, WI
Type of Insurance Company: Mutual
Parent Company: Westfield Group
Top executive Contact: James R. Clay
Title of Top executive: Chair/CEO
Assets & Premiums: 2013 Total Admitted Assets: $4.5 billion2013 Written Premium: $1.675 billion
Insurance subsidiaries:
  1. Ohio Farmers Insurance Co.
  2. Westfield Insurance Co.
  3. Westfield National Insurance Co.
  4. American Select Insurance Co.
  5. Old Guard Insurance Co.

Company Overview:


Company History: Westfield Insurance company was founded in 1848 under the name “The Farmers Mutual Fire Insurance Company of Medina County”. The company changed its name to “Ohio Farmers Insurance Company” in 1851. In 1971 the company adopted the name “Westfield Companies” and in 2007, the group was named in the top 10 employers in Ohio. Now Westfield is one of the top writers of farm business across the country and the largest writer of contract performance bonds in the state of Ohio.
Principle Sales Methods: Westfield Insurance has a network of over 1,200 independent insurance agencies.

Auto Business: Westfield sells individual car, truck, and recreational vehicle policies.
Homeowners Business: Westfield sells a variety of homeowners insurance policies and policies for apartments and condos.

Special Business: Westfield specializes tailored policies for farm and agribusiness, and wineries and vineyards. The company also offers hospitality and contractors insurance, and health and human services insurance to medical offices, outpatient care centers and diagnostic labs.

Reviews
for Westfield Insurance

3.60 (122 reviews)
1
June 15, 2023

createascreenname

Insurance is fine or whatever but communication needs work.

I have had a policy with Westfield since 2014, and I never opted into texts. So tell me why I got a text today to my phone number addressed to my husband, who I married in 2016. This type of action from companies is really annoying. I don't need any additional unsolicited communication from a company I've already been using for almost a decade. I REALLY don't need patriarchal communication styles. You can talk to me without my husband present, We...
I have had a policy with Westfield since 2014, and I never opted into texts. So tell me why I got a text today to my phone number addressed to my husband, who I married in 2016. This type of action from companies is really annoying. I don't need any additional unsolicited communication from a company I've already been using for almost a decade. I REALLY don't need patriarchal communication styles. You can talk to me without my husband present, Westfield, it's 2023 not 1953.
1
April 19, 2023

Cang42

Westfield Insurance was not the company I thought it was...

I was with Westfield for quite sometime and I really thought they were an excellent insurance was willing to recommend them to everyone. But they kept going up year after year. In October 2022 I had gotten really sick and was out of commission for a over a month. I tried cancelling my insurance with them because they went up 100.00. I tried and tried to cancel with them they kept telling me I needed to call my credit union...I called the cred...
I was with Westfield for quite sometime and I really thought they were an excellent insurance was willing to recommend them to everyone. But they kept going up year after year. In October 2022 I had gotten really sick and was out of commission for a over a month. I tried cancelling my insurance with them because they went up 100.00. I tried and tried to cancel with them they kept telling me I needed to call my credit union...I called the credit union a number of times left a number of messages and never received a call back, I finally called the credit union a pushed the prompt saying I want to get insurance, guess what some one answered. By that time Westfield sent another statement, I didn't drive for a month because I couldn't even walk for about a month. Now I am being harassed by McCarthy, Burgess and Wolf because they sent this to collections.
1
December 12, 2022

Hi123654

Terrible service

TERRIBLE! They totaled my car and never told me! Auto graveyard called me - NOT THEM! Furious! [Redacted Name] never called me (returned my call or email) but I was notified by the car repair place that Copart was coming to pick up my car. UNACCEPTABLE!
1
September 29, 2022

boomhouse710

DO NOT USE WESTFIELD

This is the least customer friendly company I have ever worked with. A 24 hour hour wait for a declaration page is crazy. It almost delayed the purchase of my vehicle until I cancelled and went somewhere else. There is no way to update your policy/get quotes online. The only way to do so is to wait on hold (my last two wait times were over 30 minutes). Then, when we did cancel our home and auto that we pay for either through our escrow or in adva...
This is the least customer friendly company I have ever worked with. A 24 hour hour wait for a declaration page is crazy. It almost delayed the purchase of my vehicle until I cancelled and went somewhere else. There is no way to update your policy/get quotes online. The only way to do so is to wait on hold (my last two wait times were over 30 minutes). Then, when we did cancel our home and auto that we pay for either through our escrow or in advance, we received a bill for $600 with the statement day being the day after we cancelled our policies.
1
February 2, 2022

Herman

Run Away! Run Away! Run, far, far Away!

In December 2020, my vehicle was struck in the rear by an individual insured through Westfield. More than a year later, I am still trying to obtain a fair settlement. I have provided receipts documenting the amount invested in the vehicle to restore it to its current condition and have provided multiple listings indicating the actual prices cars of this model are bringing. Though the car suffered relatively minor damage, and has since been rep...
In December 2020, my vehicle was struck in the rear by an individual insured through Westfield. More than a year later, I am still trying to obtain a fair settlement. I have provided receipts documenting the amount invested in the vehicle to restore it to its current condition and have provided multiple listings indicating the actual prices cars of this model are bringing. Though the car suffered relatively minor damage, and has since been repaired, at my expense, Westfield maintains the car is a total loss and is offering less than 1/3 the amount required to replace it, and 1/2 the cost to repair it. I have filed a complaint with the Ohio Department of Insurance, and it appears I will have to take the insured to Small Claims Court. Insurance only has value if it protects the insured from loss. Westfield's interest appears not to be doing what is right or ethical, but only what they believe they can get away with offering. Regardless the outcome, I will never recover the lost time or aggravation in dealing with this company. My advice seek coverage elsewhere.
3
September 14, 2021

Gibbsdad

Nearly three hours for roadside assistance to arrive

The car had a flat and it took nearly three hours for roadside assistance to arrive. It happened at 7AM on a sunny, warm day, so weather cannot be used as an excuse. The location was a well populated urban area, not in the middle of nowhere. If that type of wait happened late at night in a dark location, it could have been extremely dangerous. There is no excuse for this type of delay in getting help.
1
March 3, 2021

Disjaw

Go to a different company and save your time and sanity

Every time I use them it’s a pain in my Butt I have to fight them on everything get what you pay for
2
February 25, 2021

2107

Be wary

I have an open and claim, and I have to say that the manner in which the claim has been handled has been poor to say the least. When, I first made the claim, I was told not to take my car to the body shop until the check arrived. Okay, makes sense. We are now several weeks since the claim was filed, and I have not received a check. I have emailed the agent several times. Response is always a copy of the claim with no other correspondence or an in...
I have an open and claim, and I have to say that the manner in which the claim has been handled has been poor to say the least. When, I first made the claim, I was told not to take my car to the body shop until the check arrived. Okay, makes sense. We are now several weeks since the claim was filed, and I have not received a check. I have emailed the agent several times. Response is always a copy of the claim with no other correspondence or an inappropriate answer to the question asked. I asked when I should be concerned about not receiving the check. The answer was an attached copy of the claim and the following, "Your claim will be closed when the body shop account is paid." That was definitely not an answer to the question I asked! Meanwhile, winter goes on here in Ohio and the salt is eating away at the damaged part of my car. Do I wash it and cause more damage or leave it as is and let the salt cause more damage? Are they going to pay for the additional damage? I am moving beyond frustration into the area of anger. Is it just the agent handling my claim or is this the attitude that prevails throughout the company? I have a homeowners policy with Westfield as well, and I am concerned if homeowners claim are handled in the same way. If a tree falls on your house in the middle of the winter are they going to take weeks and weeks to fix it while you lose hundreds if not thousands of dollars trying to heat your house and your house suffers additional water damage from snow? Not sure that I want to find out.
1
January 20, 2021

jonesH789

Total Nightmare

It's been a nightmare working with Westfield auto insurance these past few months. I got hit in September and only just now have gotten things totally resolved (January)! I was not at fault for the accident and was continually treated like I was - Westfield did not advocate for me AT ALL in this issue or take my side EVER in getting my car fixed or with what I wanted. All they cared about was their final decision and getting me over and done with...
It's been a nightmare working with Westfield auto insurance these past few months. I got hit in September and only just now have gotten things totally resolved (January)! I was not at fault for the accident and was continually treated like I was - Westfield did not advocate for me AT ALL in this issue or take my side EVER in getting my car fixed or with what I wanted. All they cared about was their final decision and getting me over and done with as soon as possible. Total headache from start to finish - Dropped them as soon as I could.
1
October 26, 2020

Lords137

Aggravated & Disgusted‼️

Our policy was canceled on 9/30/2020 thru Anderson Ins. On 10/6 & 10/7 two automatic withdrawals were made on my ck acct. spoke with Agent and she said a double payment was taken by error; when NO PAYMENT AT ALL should’ve be withdrawn at all. Called Westfield directly on the following dates: 10/7, 10/13, 10/16, 10/20 and today 10/26/2020. The customer care reps. (And I use that phrase lightly) continually lie to me and insist the second pay...
Our policy was canceled on 9/30/2020 thru Anderson Ins. On 10/6 & 10/7 two automatic withdrawals were made on my ck acct. spoke with Agent and she said a double payment was taken by error; when NO PAYMENT AT ALL should’ve be withdrawn at all. Called Westfield directly on the following dates: 10/7, 10/13, 10/16, 10/20 and today 10/26/2020. The customer care reps. (And I use that phrase lightly) continually lie to me and insist the second payment was sent out on the 16th/Oct. I’ve been waiting almost one (1) month to receive my refund ck. What the [REDACTED WORD] is going on? If any potential future customers are reading this, DO NOT deal with Westfield or Anderson Ins. I hate to see what may have happened if we had a claim!
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