Progressive Insurance

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Jul 16, 2021

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Company Details
Address: 6300 Wilson Mills Road
City: Mayfield Village
State: OH
ZIP Code: 44143
Phone Number: 1-800-776-4737
AM Best Rating: A+
URL where was collected the AM Best Rating: http://www3.ambest.com/
Lines of Insurance: auto, home
States Licensed To Sell Insurance In: AL, AK, AZ, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Type of Insurance Company: Stock
Parent Company: The Progressive Corporation
Top executive Contact: Glenn M. Renwick
Title of Top executive: Chairman of the Board, President, CEO
Ticker Symbol: PGR
Assets & Premiums:

Total Assets: $24.408 billion2013 Net premiums earned: $17.1 billion

Insurance subsidiaries:
  1. Drive Insurance Holdings, Inc
  2. Garden Sun Insurance Services, Inc
  3. Progressive Direct Holdings, Inc.
  4. Progny Agency, Inc.
  5. Progressive Adjusting Company, Inc.
  6. And many others

Company Overview:



Company History: Progressive was founded in 1937 as Progressive Mutual Insurance Company. Progressive is known as one of the more innovative insurance companies. They were the first to offer drive in claims service and to allow customers to pay their premiums in installments. In 1956, they launched Progressive Casualty Insurance Company which was focused on writing auto insurance for high-drivers. Progressive operates through a publicly traded holding company, Progressive Corporation, which was formed in 1965. The company was built (after 1965) from a small 100 employee insurance firm into the current large organization by Peter B. Lewis, who died November 23,2013.Progressive is now the #1 largest seller of motorcycle policies. Progressive’s insurance subsidiaries and affiliates provide personal and commercial automobile insurance as well as other specialty property-casualty insurance and related services throughout the United States. The Company employs 25,000 workers.
Principle Sales Methods: Independent Agents and brokers, or by phone or online
Life Annuity Business: Progressive works with Efinancial, a system which helps you chose life insurance online.
Auto Business: Progressive offers a variety of Auto coverage policies. Basic Coverage include Bodily Injury and Property Damage Liability and uninsured driver insurance (only active in some states). Personalized coverage can be added to basic coverage. Personalized coverage includes: collision (including pet injury), loan/lease payoff, medical payments, custom parts and equipment/accessory, rental reimbursement, and roadside assistance. Progressive also offers a variety of auto insurance discounts. The company also has expanded its offerings to include boats, RVs, snowmobiles, ATVs, golf carts, classic cars, mobile homes, travel trailers, and Segways.
Homeowners Business: Progressive offers three types of homeowners insurance policies. Homeowners 1 protects your property from fire and lightning, loss of property on premises due to fire or other perils, vehicles, windstorm or hail, smoke, explosions, theft, vandalism and malicious mischief, riot or civil commotion, aircraft, and breakage of glass constituting part of the building. Homeowners 2 protects your property against the 11 perils listed in Homeowners 1 as well as others (i.e., freezing of plumbing,domestic appliances, heating and air conditioning systems; falling objects; accidental discharge; leakage or overflow of water/steam from within heating or air conditioning system, plumbing, or domestic appliance). Homeowners 3 protects your property against all perils except for flood, war, earthquake, and nuclear accident.
Health Business: Progressive has teamed up with eHealthInsurance®, a system that offers more than 10,000 health care plans online as well as allows prospects to research and compare over 175 health insurance companies nationwide.

Reviews
for Progressive Insurance

4.06 (13,122 reviews)
1
July 10, 2021

RFK

Get lost Flo

Never again will I use progressive. You can’t hardly talk to anyone with any knowledge and if you try to sign up with the company on the phone they charge you extra money because you used a person.
1
May 24, 2021

Ace_1

This insurance [REDACTED WORD]

I will never go through this insurance company again they the sorry company I will never give them my money again their communication skills are off they giving you a run for your money I give their [REDACTED WORD] 0 stars whoever is [REDACTED NAME] they need to let him go making their company look bad and don’t know how to talk to anybody never give this company won’t get none of my money
1
May 18, 2021

KobuSosho

Random charge after I already paid premium in full

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ?...
They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid ? After I upload the proofs, it takes them almost a week to review but they are giving you so little time between the confirmation request and the due date for the extra premium. They shove the new charge in your face so quickly and actively with emails and multiple mails but when they reject your proofs, you are only notified by mail, which I am under the impression that they intentionally to make things slow for you to hard to get out of the extra charge. They are very nit picking about the proofs you provided also. When you called them, they say only certain information is needed but after they are sent, they will say they can't accept it, making the whole process such a hassle. Do not use them, as they will throw extra charges at you for no reason, or a made up reason in my case, since they already trapped you with the insurance that you already paid for. Either pay for the random bills or no insurance coverage for you
1
April 8, 2021

Suegoo

Worst insurance company and customer service.

My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with ...
My 22 year old son left our family policy and started his own. Progressive mistakenly charged him $900 because they mistakenly put my husband and my insurance with his. They charged him $900.00 without notifying him. They told him it would take two weeks to make a refund because he signed an agreement that they could charge more without asking. I entered a three way call but could not get anywhere with customer service. Now have to deal with the bank. Thieves. Who goes into someone's wallet without asking?
4
March 24, 2021

Joseph02

Roadside assistance- waste of money

The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some rea...
The insurance is good but the roadside assistance is crap! Called in for a tow at 7pm on Sunday evening. Got a text saying 90 minutes. When that was up, progressive called and said they can't reach the tow company so they will find another company. Got another text message, 60 minutes. At midnight, I called them again to see what was up. They said the ETA was still 40 minutes. I gave instructions where to drop it at my house, got some reassurance it would be there in the morning and went to bed. I woke at 5AM, still no truck!!!!! I call again and they tell me ETA is 4 hours! In addition to my monthly fee, I paid for this tow!! I am livid and say I want a refund. They just keep telling me they are sorry for the inconvenience and the truck will be the in 4 hours until I'm so [REDACTED WORD] I hang up! Don't waste your money, find your own tow company and save yourself the monthly fee and over 12 hours of stress and waiting!!!
1
March 22, 2021

as92808

$50 cancellation fee!?!?

I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50...
I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50. They told me that was mandated by the state (which is a total lie). I had insurance with another company and cancelled it mid term and was never charged a $50 fee previously. They told me they would not remove the fee so that I could pay the remaining balance that I actually owed and if I did not pay the cancellation fee they were going to send it to collections. Be aware of this before ever considering this company for anything. They have lost a customer for life over $50 and will be bad mouthed on every platform available to me for as long as I live.
5
February 3, 2021

agm_

You should get progressive

Progressive is a great company! It helps me save money on auto insurance, and the better you drive the more you save.
5
January 27, 2021

Fishman

Premium service

They have good service for there customer. They help there customer always. they also have good project.
4
January 22, 2021

RadiantX

Not much to say

Just a normal insurance that offers the best benefits for auto accidents and coverage. It's really worth it.
4
January 18, 2021

SwagGirl75

Progressive Insurance

We signed up with auto insurance with Progressive Insurance because they offered the best rates. We have full coverage, and have been happy with our rates and coverage.
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