OneBeacon
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Written by
Jeffrey Johnson
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UPDATED: Aug 20, 2020
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Company Overview:
Company History: Company roots date back to 1831.
Principle Sales Methods: Independent agents and brokers.
Auto Business: OneBeacon sells Individual Auto, Boating and Watercraft Insurance plans.
Homeowners Business: OneBeacon sells Homeowner, Condo, Renter and Personal Liability Umbrella Insurance plans.
A fire swept through my apartment building and the company claim rep did not respond for 2 days. When he finally did, he was adversarial… he didn’t inform me of my rights, offered no guidance and challenged me every step of the way.
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A very bad fire swept through my home on the coldest day of the year. The rep came out the following day to speak to us and did not provide us with any info that was very useful. We were in shock and did not know what to do. My instincts told my I had better get a lawyer. Right away it became evident that that was absolutely the correct thing to do. One Beacon challanged me every step of the way. The rep I had ignored every e-mail and phone call I made. He only responded when I contacted his supervisor and had my lawyer get involved. I might also add that I had an expensive policy that covered everything for over 18 years. I was never late with my premium payments and had never filed a claim before this one. I took over a year to get back into my home. I am now with a new company and I have never had to write comments like this about any company I have done business with.
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I had a pipe break in my basement that damages all of the furniture and left a flood of 4 inches of water, Adirondack (owned by ONEBEACON) sent a clean up crew that afternoon (it was a Saturday). It took a while for me to get bills and reciepts for the destroyed items but i got a check 3 days later.
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Very unprofessional and “snake” like.
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One Beacon does not take care of their customers.
They are more expensive than most other companies.
They do not keep their customers informed in the event of an accident.
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After 12+ years as a policy holder they send us a letter stating they will be canceling our policy in 3 weeks because our roof has discoloration. We never filed a claim always paid our ever increasing premiums.Now just before the holidays we get a notice in the mail just 3 weeks to find a new policy. This company is terrible!!
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Dishonestly pursuing premiums almost two years after policy was canceled. Obviously decades of insuring with them without a single claim arouse in them greed rather than… respect.
How foolish we were to be loyal.
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The worst. Had a fire claim and they wanted to pay me much less than what it cost to replace my shop
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Very, very anti customer and no compassion for the injured
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This company treats it’s customers like major inconveniences providing zero feedback. Very unprofessional from the representative to the supervisor. Basically treated me like I was attempting to commit fraud.
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