Liberty Mutual Insurance Review & Ratings (2024)

Liberty Mutual offers a variety of insurance products, including auto, home, and life insurance. Rates aren’t usually the cheapest. For example, Liberty Mutual auto insurance quotes average $173 per month, close to the national average. However, Liberty Mutual insurance reviews tend to be positive.

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Jeffrey Johnson

Insurance Lawyer

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Insurance Lawyer

UPDATED: Sep 29, 2023

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Company Details
Address: 175 Berkeley Street
City: Boston
State: MA
ZIP Code: 02116
Phone Number: (617) 357-9500
AM Best Rating: A
URL where was collected the AM Best Rating: http://www3.ambest.com/
Lines of Insurance: auto, life, home
States Licensed To Sell Insurance In: AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Type of Insurance Company: Mutual
Parent Company: Liberty Mutual Holding COmpany
Top executive Contact: David H. Long
Title of Top executive: CEO
Ticker Symbol: LMAC
Assets & Premiums: $38.5 billion in revenues and $121.2 billion in assets. Based on its 2013 revenue, it is 76th on the Fortune 500 list.
Insurance subsidiaries:
  1. Helmsman Management Services
  2. Liberty International Underwriters
  3. Liberty Mutual Surety
  4. Liberty Mutual Reinsurance
  5. Liberty Mutual Agency Corporation
  6. Liberty Life
Overview

  • Liberty Mutual offers a variety of insurance products, including home, auto, and life insurance
  • Although the company offers discounts for home and auto insurance, Liberty Mutual isn’t usually the cheapest company on the market
  • While there are some unhappy customers, Liberty Mutual insurance reviews tend to be positive

While not the biggest name in insurance, Liberty Mutual has been a trusted source for policies for over a hundred years. The company started by selling workers’ compensation coverage and has since expanded its catalog to include a variety of policies, including auto, life, and home insurance.

Although it offers a variety of options, Liberty Mutual insurance rates aren’t usually your cheapest option and can sometimes be expensive. For example, Liberty Mutual auto insurance rates for teens and inexperienced drivers can be much higher than other companies. However, Liberty Mutual still appeals to customers despite having average rates.

From offering some of the best car and home insurance discounts to having unique add-ons available for most policies, Liberty Mutual reviews rarely mention that rates aren’t the cheapest. Read on to learn more about Liberty Mutual insurance options, then compare quotes with other companies to find the right provider.

Liberty Mutual Auto Insurance

Like most large insurance companies, Liberty Mutual offers coverage options for drivers looking for minimum insurance and full coverage policies.

While more coverage is never a bad idea, getting the minimum insurance required in your state is ideal for drivers with older, less valuable cars.

Michelle Robbins Licensed Insurance Agent

Liberty Mutual offers the following basic types of auto insurance:

  • Liability: Liability insurance pays for damage and injuries you cause in an at-fault accident. It never covers damage to your vehicle.
  • Collision: Collision insurance pays for repairs to your vehicle after an accident, no matter who was at fault.
  • Comprehensive: There’s a lot more than collisions that can damage your vehicle. Comprehensive auto insurance covers damage from road debris, weather, falling objects, fire, floods, vandalism, theft, and animals.
  • Medical Payments: Medical payments (MedPay) is one type of insurance that pays your and your passenger’s medical bills after a collision. MedPay is available in 30 states.
  • Personal injury protection: Personal injury protection (PIP) coverage is the other medical insurance available in 20 states and Washington, D.C.
  • Uninsured/underinsured motorist: Most states require drivers to carry a minimum amount of insurance, but not everyone follows the law. If a driver hits you without adequate coverage, uninsured motorist insurance will pay for your car repairs and medical bills.

These are the basic types of auto insurance Liberty Mutual offers. However, that’s not all you can buy from Liberty Mutual – read below to see how you can customize your policy.

Liberty Mutual Auto Insurance Add-ons

Add-ons are a great option to customize your car insurance policy. Liberty Mutual customers have access to the following add-ons:

  • Gap: If you have a loan or lease on your car and total it, gap insurance pays the difference between what your vehicle is worth and how much you still owe.
  • New car replacement: This add-on guarantees that Liberty Mutual will replace your totaled car with the same model.
  • Better car replacement: Available to cars a year old or younger, Liberty Mutual will replace your car with one a model year newer if you total your vehicle.
  • Roadside assistance: Liberty Mutual is one of the best car insurance companies for towing and roadside assistance and is on-call 24 hours a day to assist with towing, flat tires, empty gas tanks, and other roadside emergencies.
  • Rental car reimbursement: Liberty Mutual car insurance cover rental reimbursement if your car car is being repaired after an accident.
  • Original parts replacement: This add-on guarantees that repairs to your vehicle will be made with original parts instead of aftermarket parts.
  • Lifetime replacement guarantee: As long as you use a mechanic in Liberty Mutual’s network, any repairs made to your car will be guaranteed for life.
  • Accident forgiveness: If you go five years without getting into an accident or committing a traffic violation, you can purchase accident forgiveness. With it, Liberty Mutual won’t increase your rates after your first accident.

Adding more coverage to your policy is never ill-advised, but you should only purchase what you need. Buying add-ons will increase your monthly rates and quickly make your premium too high.

Liberty Mutual Auto Insurance Rates

Liberty Mutual auto insurance rates tend to match the national average, being neither incredibly cheap nor outrageously expensive. Your most affordable option for insurance will always be a minimum insurance policy. Check below to see average minimum insurance rates from Liberty Mutual.

Liberty Mutual Minimum Coverage Auto Insurance Rates by Age & Gender
Age and GenderMonthly Rates
16-Year-Old Male$325
16-Year-Old Female$283
18-Year-Old Male$279
18-Year-Old Female$231
25-Year-Old Male$83
25-Year-Old Female$72
30-Year-Old Male$77
30-Year-Old Female$67
45-Year-Old Male$68
45-Year-Old Female$66
55-Year-Old Male$64
55-Year-Old Female$63
60-Year-Old Male$64
60-Year-Old Female$60
Compare RatesStart Now →

Although it’s your cheapest option, minimum insurance isn’t always your best bet. You’ll need full coverage if you want your insurance to protect your car. Check below to see Liberty Mutual’s average full coverage rates.

Liberty Mutual Full Coverage Auto Insurance Rates by Age & Gender
Age and GenderMonthly Rates
16-Year-Old Male$785
16-Year-Old Female$723
18-Year-Old Male$626
18-Year-Old Female$626
25-Year-Old Male$215
25-Year-Old Female$187
30-Year-Old Male$200
30-Year-Old Female$174
45-Year-Old Male$174
45-Year-Old Female$171
55-Year-Old Male$165
55-Year-Old Female$162
60-Year-Old Male$159
60-Year-Old Female$148
Compare RatesStart Now →

Although Liberty Mutual auto insurance quotes tend to be in the middle, it might be worth spending a little extra. For example, finding new car replacement or original part replacement add-ons can be difficult, and Liberty Mutual might be the best option.

Liberty Mutual Auto Insurance Discounts

It’s rates might not be the cheapest, but Liberty Mutual auto insurance discounts can help you save. Take advantage of the following discounts:

  • Have multiple vehicles on your policy
  • Bundle other Liberty Mutual policies
  • Sign up for paperless documents
  • Be a homeowner
  • Enroll in RightTrack, the usage-based insurance program
  • Maintain a GPA of 3.0 or better
  • Leave your vehicle at home when you move away for school
  • Sign up for automatic payments from a bank account
  • Be an active-duty, retired, or reserve military member
  • Pay your six-month premium at once
  • Remain accident and ticket-free
  • Purchase a new policy before your previous policy expires

Some discounts will be applied to your policy when you sign up, while others take confirmation. A Liberty Mutual auto insurance customer service representative can make sure you get every discount you’re eligible for.

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Liberty Mutual Home Insurance

Like its auto insurance policies, a Liberty Mutual home insurance policy offers the same basic protection as most other major companies. This includes:

  • Dwelling and other structures: This portion of your policy covers the physical structure of your home, as well as unattached structures like garages, fences, and pools.
  • Personal property: There’s a lot more than the walls of your house that make a home. Personal property coverage replaces furniture, clothing, appliances, and other belongings.
  • Medical coverage and liability protection: You may be liable if a guest injures themselves on your property. Home insurance liability coverage and medical coverage pays for a guest’s health care expenses and your legal fees if they sue.
  • Additional living expenses: If your home becomes unlivable after a covered incident, additional living expenses will pay for a temporary place for you to stay.

A basic homeowners insurance policy is always a good idea to protect your home, but there are gaps in the coverage. To have more complete protection, you can add coverage to your homeowners insurance policy to get the most out of your Liberty Mutual home insurance.

Liberty Mutual Home Insurance Add-ons

Depending on your needs, Liberty Mutual offers a variety of add-ons to customize your policy and better protect your home. These include:

  • Earthquake: Although not included in a standard policy, Liberty Mutual covers damage caused by earthquakes if you purchase this add-on. It’s especially recommended for people who live near fault lines.
  • Floods: As flood risks increase throughout the U.S., having flood insurance is more important than ever.
  • Personal property: While your policy automatically covers a limited amount of personal property, you can purchase higher limits to protect valuable belongings or collections.
  • Hurricanes: If you live on a coast, having hurricane coverage in your policy can save you from losing your home in a storm. Some states require a separate deductible for hurricane damage.
  • Inflation protection: Liberty Mutual will automatically adjust your coverage limits every time your policy renews to account for inflation.
  • Replacement cost for belongings: Rather than paying for the current estimated value of your belongings, Liberty Mutual will pay both the actual cash value and the full market price for your personal property.
  • Blanket jewelry: This add-on covers lost, damaged, or stolen jewelry without needing an up-front appraisal. You’ll also skip paying a deductible for a jewelry claim.
  • Water backup and sump pump overflow: If a sewer or drain backs up and floods your home, this add-on covers the damage.
  • Identity fraud: Liberty Mutual covers expenses you might incur when you’re the victim of identity theft and fraud.
  • Umbrella: Umbrella coverage extends the limits of the liability portion of your policy. Coverage starts at $1 million, with higher limits available.

Like auto insurance, you should only purchase the coverage you need to help keep your home insurance low. For example, residents of Arizona likely won’t need hurricane coverage, while people without expensive jewelry can skip blanket jewelry insurance.

Home insurance rates change drastically between states. With home insurance rates on the rise, taking advantage of Liberty Mutual's discounts is integral to finding an affordable policy.

Scott W. Johnson Licensed Insurance Agent

Liberty Mutual Home Insurance Discounts

Liberty Mutual home insurance rates vary significantly between states, but one thing is consistent: there are plenty of ways to save. Depending on where you live, you might be eligible for the following discounts:

  • Bundle other Liberty Mutual policies
  • Live in a new home
  • Go three or more years without making a claim
  • Switch to Liberty Mutual after being claims-free for at least five years with another insurer
  • Request a quote from Liberty Mutual before your current policy expires with another company
  • Renovate your home
  • Replace your roof
  • Pay your monthly premiums automatically from a bank account
  • Insure your home at 100% of its replacement cost instead of at the market value/selling price
  • Enroll in paperless documents

Some home insurance discounts will automatically apply to your policy when you sign up. For example, you’ll likely get a new home, a newly renovated home, and a roof replacement discount simultaneously if you’re signing up for a policy for a brand-new home.

Liberty Mutual Life Insurance

Although Liberty Mutual company reviews praise the auto and home insurance selection, it doesn’t offer the same variety for its life insurance. Additionally, Liberty Mutual no longer writes its own policies. Instead, Liberty Mutual has partnered with Protective Life to offer its customers life insurance.

If you’re interested in Liberty Mutual life insurance, you can choose either a Protective term or whole life policy.

Term life is the most popular type of life insurance, primarily because it offers a good amount of coverage at affordable rates. Term policies last a limited number of years and are ideal for people with outstanding debt, a mortgage, or parents with young children.

Term life insurance is often the best option for people because it's the most affordable option, lasts only as long as you need it, and is easy to understand.

Ty Stewart Licensed Life Insurance Agent

There are a few Liberty Mutual term life insurance policies to choose from, including:

  • Protective Classic Choice: Available in terms of 10, 15, 20, 25, 30, 35, or 40 years, you can purchase up to $10 million worth of coverage.
  • Protective Series Passport Simplified Issue: Coverage is limited to $250,000, but you get to skip the medical exam. Liberty Mutual offers terms of 10, 15, 20, or 30 years for this policy.

The other type of life insurance Liberty Mutual offers is whole life. Whole life policies are permanent plans. Although they cost more than term life insurance, they come with the benefit of accumulated cash value and the convenience of not needing to renew your policy. Liberty Mutual offers two whole life policies:

  • Protective Non-Participating Whole Life: Purchase up to $5 million in coverage and get guaranteed benefits and a level death payout.
  • Protective Series Whole Life Simplified Issue: If you want to skip a medical exam, you can purchase up to $250,000 in coverage.

Protective Life offers other types of life insurance, but you’ll need to visit the Protective site or speak with a Protective insurance representative.

Liberty Mutual Life Insurance Add-ons

Through Protective Life, Liberty Mutual offers three add-ons for its life insurance plans. These include:

  • Children’s term: Available for minors, you can add term life for your child to your policy. When your child turns 18, they’ll have the option of converting to an individual policy.
  • Accidental death: If you die in a covered accident, your life insurance beneficiary will receive an additional payout.
  • Guaranteed insurability: This add-on allows you to increase the coverage in your policy without going through another health exam.

Although it’s not the most extensive list of life insurance policy riders, Liberty Mutual offers a few good options for customization. Make sure to speak with a representative if you’re interested, as availability often depends on state.

Liberty Mutual Life Insurance Rates

Liberty Mutual life insurance rates are fairly average, with its Classic Choice term plan the least expensive option. Check below to check Classic Choice rates for a 20-year term by age.

Classic Choice Term 20 Year Policy: Average Rates
AgeGenderAmountMedical Exam RequiredMonthly Rates
25Male$100,000Yes$12
25Female$100,000Yes$11
30Male$100,000Yes$14
30Female$100,000Yes$13
35Male$250,000No$20
35Female$250,000No$18
40Male$250,000Yes$24
40Female$250,000Yes$21
45Male$500,000Yes$45
45Female$500,000Yes$40
Compare RatesStart Now →

Keep in mind that the more coverage you purchase, the more your monthly rate will be. You won’t find any discount options for Liberty Mutual life insurance.

Most life insurance companies offer few or no discounts for life insurance, instead basing rates entirely on the person being insured. For example, a young, non-smoker with no serious medical issues will pay less for insurance than an older adult with medical concerns.

Other Types of Insurance by Liberty Mutual

Aside from its most popular policies, Liberty Mutual also offers a long list of insurance options to cover nearly everything important in your life. Policies include:

Policy availability depends on the state you live or operate your business in, so make sure to check with a representative.

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Liberty Mutual Ratings and Reviews

It might not be the biggest name in insurance, but Liberty Mutual insurance reviews tend to paint the company positively.

To get a better idea of Liberty Mutual as an insurance provider, a good place to start are third-party rating companies. For example, A.M. Best gathers information about the financial strength of insurance companies. The higher the score, the more financially stable a company is.

Liberty Mutual has an A rating from A.M. Best, meaning you can trust that the company will be able to pay any claims you need to make in the future.

The National Association of Insurance Commissioners (NAIC) rates companies based on their size compared to the number of complaints it receives. A rating of 1.0 is the national average, with higher numbers indicating more complaints.

Unfortunately, Liberty Mutual currently has an NAIC rating of 2.66, meaning it receives more than double the number of complaints as similarly-sized companies.

As for actual customer reviews, policyholders complain about the customer service and the speed of the claims process. On the other hand, Liberty Mutual earns praise for its mobile app and how easy it is to find help using the Liberty Mutual insurance phone number. Many customers also praise Liberty Mutual for being one of the best auto insurance companies that sells online policies.

Find Liberty Mutual Insurance Quotes Today

No matter what you want to protect, Liberty Mutual probably has a policy to cover it. Although rates aren’t the cheapest, Liberty Mutual’s selection of policies, unique add-ons, and ample discounts make it an appealing choice.

However, you should never buy a policy from the first company you look at. Compare Liberty Mutual company reviews with other insurance providers to ensure it’s the right fit for you.

Frequently Asked Questions

Is Liberty Mutual a good insurance company?

Liberty Mutual is generally considered a good option for auto and home insurance. Liberty Mutual quotes tend to match the national average, but it offers plenty of discounts to help you save. While Liberty Mutual’s life insurance options are decent, you’ll likely find a better selection for lower prices at other companies.

Is Liberty Mutual good at paying claims?

Policyholders can count on Liberty Mutual to pay claims, but many customers complain that the wait time for claims resolution can be lengthy.

How do you get a Liberty Mutual insurance quote?

You have a few options to get Liberty Mutual quotes, depending on what type of insurance you want. The simplest way to get a quote is to use the online generator, which works for auto, life, and home insurance. If you prefer to speak with a person, you can also get quotes from an insurance representative or local Liberty Mutual agent.

Does Liberty Mutual have an app?

Liberty Mutual has a mobile app, but it’s mainly geared towards auto insurance. With the Liberty Mutual app, you can start and manage claims, download digital ID cards, update your policy, and manage payment methods.

What is RightTrack by Liberty Mutual?

RightTrack is Liberty Mutual’s usage-based insurance program that monitors your driving behaviors. You automatically save 5% for signing up, and safe drivers can save up to 30%. RightTrack requires a 90-day review period to calculate your total discount, during which you can cancel your enrollment anytime.

What types of insurance does Liberty Mutual sell?

Liberty Mutual’s main insurance products are home and auto insurance, but it also partners with Protective Life to offer life insurance. Other insurance products sold by Liberty Mutual include pet, renters, motorcycle, and boat coverage.

Are Liberty Mutual auto insurance quotes cheap?

Liberty Mutual auto insurance rates aren’t usually the cheapest nor the most expensive on the market. Instead, they tend to match the national average. However, you might be able to get lower Liberty Mutual auto insurance quotes by taking advantage of discounts.

Reviews
for liberty mutual insurance

3.95 (3,606 reviews)
1
March 10, 2024

Doug Bauman

Liberty Mutual Insurance review

After being monitored by the Liberty Mutual “RightTrack” software for 90 days, I believe it’s seriously flawed! I had scores 89-95 the entire time, which equated to “Excellent” driving according to their definition. With no late driving and no fast acceleration events the entire 90 days, a few hard breaking events where drivers abruptly cut in front of me or a yellow light took it toll. What are you supposed to do, hit the drivers that...
After being monitored by the Liberty Mutual “RightTrack” software for 90 days, I believe it’s seriously flawed! I had scores 89-95 the entire time, which equated to “Excellent” driving according to their definition. With no late driving and no fast acceleration events the entire 90 days, a few hard breaking events where drivers abruptly cut in front of me or a yellow light took it toll. What are you supposed to do, hit the drivers that cut you off or run a yellow lights? After the 90 day BS, I got a $40 saving off my annual premium. Whoopee! Do yourself a HUGE favor and look for auto insurance elsewhere! This “RightTrack” program is a BIG scam!
1
February 6, 2024

Ca_Issacs

Trash company

Absolutely no communication between the company, and I regardless of them having me give them 3 separate means to communicate with me. Trash company.
1
September 25, 2023

Mikem72262

Liberty is an over charging company

I went to cancel my home and auto policies I have with Liberty cause I found other insurance companies have better rates for the same coverage. On both my policies the coverage is the same or better than I have now and the total cost is now going to be HALF of what I was paying with Liberty. When I called to cancel I was then told that Liberty charges a $150 charge to cancel my policy (no other company charges this that I have had). This is no wh...
I went to cancel my home and auto policies I have with Liberty cause I found other insurance companies have better rates for the same coverage. On both my policies the coverage is the same or better than I have now and the total cost is now going to be HALF of what I was paying with Liberty. When I called to cancel I was then told that Liberty charges a $150 charge to cancel my policy (no other company charges this that I have had). This is no where shown in the policy about this charge to cancel. JUST ANOTHER WAY LIBERTY IS SCREWING IT'S CUSTOMERS!!!! I would tell anybody looking for insurance to try other companies if you want a better price!!!! Customer service even will tell you the company has NEVER reduced it's prices.
1
September 12, 2023

Brian_B

Don't ever expect help if you need it.

My car was damaged (rear end) by someone with Liberty Mutual Insurance 108 days ago. I have continually left messages with the Liberty claims representative and can't even get a phone call back. I wouldn't recommend this company to anyone looking for any sort of customer service.
1
July 31, 2023

Jayden09_

NO SECOND CHANCES FOR LOYAL CUSTOMERS!!!

I wasn't able to pay my bill all at once so I called Liberty Mutual for more time. The woman I talked to told me that I would have 40 days to pay my balance and 2 weeks later I was sent a check for half of what I had paid. When I called to see why, the person I talked to said the woman had informed me of the wrong dates and that now to rewrite a policy I would have to pay for the whole year in advance. So when Liberty Mutuals employees give you t...
I wasn't able to pay my bill all at once so I called Liberty Mutual for more time. The woman I talked to told me that I would have 40 days to pay my balance and 2 weeks later I was sent a check for half of what I had paid. When I called to see why, the person I talked to said the woman had informed me of the wrong dates and that now to rewrite a policy I would have to pay for the whole year in advance. So when Liberty Mutuals employees give you the wrong information they punish you after being a loyal customer for 2 years. Most people can't afford to pay for a whole year of coverage right now.
1
June 16, 2023

Tucky

Paying my Auto Insurance in the rears?

I've been trying to find out HOW I BEGAN MY AUTO INSURANCE WITH Randy Watkins in Florence KY. I began a auto policy in 2021 . I recently found out that I have been paying a rearrange policy . I've found a better rate with a different company other than Liberty Mutual. I have as told by Randy Watkins that I got a better rate on auto insurance due to knowing a Guaranteed Rate sales person Myron Fears.im not sure How that worked. However, I can't f...
I've been trying to find out HOW I BEGAN MY AUTO INSURANCE WITH Randy Watkins in Florence KY. I began a auto policy in 2021 . I recently found out that I have been paying a rearrange policy . I've found a better rate with a different company other than Liberty Mutual. I have as told by Randy Watkins that I got a better rate on auto insurance due to knowing a Guaranteed Rate sales person Myron Fears.im not sure How that worked. However, I can't figure out how I started a policy and now that I'm no longer going to be with Liberty Mutual and I told Randy that I wanted to stop my auto payment. That's when I was told that when I requested to stop that I find that I will owe Liberty Mutual a rearage of $90+! He said I elected the pay date. I'm certain that when. I signed up I paid money up front to start the policy. I've asked him to find the original payment and havent gotten an answer. Who do you know that pays insurance in the rears??
1
May 18, 2023

Zzzzzzz6969

Run away become they will cancel you

After 2 years of having car insurance with this is Company. Liberty Mutual had decided to cancel my insurance with them. Just because an animal had gotten in my way of driving on the highway and unfortunately hit the animal. I don't understand why they had cancel my policy when the accident happened about 2 years ago. I don't recommend liberty Mutual at all for they will cancel you for no good reason and not giving a good reason. I payed my bill ...
After 2 years of having car insurance with this is Company. Liberty Mutual had decided to cancel my insurance with them. Just because an animal had gotten in my way of driving on the highway and unfortunately hit the animal. I don't understand why they had cancel my policy when the accident happened about 2 years ago. I don't recommend liberty Mutual at all for they will cancel you for no good reason and not giving a good reason. I payed my bill on time and my deduction for the accident. I did my share of the game. They don't play nice at all. They play people. Run!
2
April 20, 2023

NG1989

Appraisers short change customers

Beware of malpractice with this company. I had damage from another vehicle and took it to a certified body shop. Liberty mutual appraiser was a total pain to negotiate with. He essentially only approve 25% of the repairs necessary to retain my manufacturer warranty on a brand new vehicle. If you are looking for solid coverage of a nice car, maybe think twice because this insurance will short change you and they don’t care about customers. Appra...
Beware of malpractice with this company. I had damage from another vehicle and took it to a certified body shop. Liberty mutual appraiser was a total pain to negotiate with. He essentially only approve 25% of the repairs necessary to retain my manufacturer warranty on a brand new vehicle. If you are looking for solid coverage of a nice car, maybe think twice because this insurance will short change you and they don’t care about customers. Appraiser I had was unreasonable. I’m filing a complaint with the state.
1
March 28, 2023

M__Atif

Terrible Company when it comes to honor their liability

Terrible company when it comes to honor their liability for other automobilists. Their driver crossed right light, destroyed my vehicle and liberty mutual denied my claim. First, for months they did not respond our emails. Than I called and their agent [REDACTED NAME] Bechard asked me to email her the details of the accident. another two months passed and again, no response from her. I called again and she was like, let me check your email and sa...
Terrible company when it comes to honor their liability for other automobilists. Their driver crossed right light, destroyed my vehicle and liberty mutual denied my claim. First, for months they did not respond our emails. Than I called and their agent [REDACTED NAME] Bechard asked me to email her the details of the accident. another two months passed and again, no response from her. I called again and she was like, let me check your email and said, your claim is denied. She decided in few seconds after checking my email. In fact she never read my emails, just wanted to give me false hope. They could do investigation, they could read my emails, they could go through pictures but hey had already decided to deny my claim. They knew that I do not have a camera in my car or any witness. I am an Uber driver, I lost my car, and my job because of this accident. I had to borrow money from friends to purchase another car and I still owe money. Just because I cannot prove it, does not mean it did not happened. I could not do anything so just writing this review.
1
March 20, 2023

pstringer818_gmail_com

WARNING!

WARNING!!!! FIND ANOTHER INSURANCE COMPANY! Will gladly take your money but after 30+ years when we needed them, it has been a nightmare!!!!
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