What do I do if my jeweler lost my wedding ring diamonds?
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What do I do if my jeweler lost my wedding ring diamonds?
I bought my engagement ring from Jeweler A, and bought 2 wedding rings from Jeweler B. When I bought the wedding rings from Jeweler B, I gave Jeweler B my engagement ring purchased from Jeweler A to have the engagement ring welded to the 2 new wedding rings that I had just purchased from Jeweler B. I went to pick up my 3 rings that were just welded together from Jeweler B, and noticed on my way home that they had replaced one of my engagement ring diamonds with a black stone. I went back to Jeweler B to have the issue fixed and speak to their manager. They took the rings in and replaced the black diamond with a new diamond that resembles the others. The diamond they replaced it with is still black tinted but I don’t feel comfortable going back to the same jeweler. The welding on my rings has now completely come apart and when I contacted Jeweler B about fixing the diamond issue and the welding issue, they told me they would fix the issue at their headquarters as a favor to me but I would have to pay 60 to have it shipped to them. Since they ruined my diamond in the first place, I don’t think that I should have to pay anything to have them fix their mistake. What should I do at this point?
Asked on December 7, 2018 under Business Law, California
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 5 years ago | Contributor
You could sue them: you could sue for the difference in value between the original diamond and the one they replaced it with, and for the amount you paid for the poorly done welding (or the cost to have it corrected--whichever is more). That is your alternative to allowing them to fix it again while paying the shipping cost--unfortunately, when someone won't voluntarily pay or do what they should, all you can do is sue them.
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