UnitedHealth Ranked One of Ten Worst Insurance Companies in America

UPDATED: Jul 17, 2023Fact Checked

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Jeffrey Johnson

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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UPDATED: Jul 17, 2023

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UPDATED: Jul 17, 2023Fact Checked

UnitedHealth, one of the nation’s largest health insurers, was ranked one of the ten worst insurance companies in America by the American Association for Justice (AAJ) for its bad faith insurance practices. To learn more about the AAJ report which names the 10 worst insurance companies in America, click here.

UnitedHealth’s bad faith insurance practices

According to the AAJ report, UnitedHealth has been accused of bad faith insurance practices, such as:

  • Misrepresenting products. In 2007, the federal government suspended UnitedHealth from marketing its Medicare Advantage program after it found that the insurer was misrepresenting its products.
  • Denying and delaying claim payments. Several state insurance departments have fined UnitedHealth for wrongfully denying and delaying claim payments to policyholders and to the doctors that treat them. In fact, the American Medical Association (AMA) filed a lawsuit against the insurer for its reimbursement rates.
  • Putting profits over policyholders. UnitedHealth has continually been accused of putting profits above the needs of its policyholders. The American Association of Retired Persons (AARP) licensed its name to three prescription drug plans under the United Health name. Unfortunately, costs under the plans tend to be more expensive than others and seniors who rely on the AARP name may be paying too much for prescriptions.

FreeAdvice.com survey: 65% of UnitedHealth customers very unsatisfied

According to customer satisfaction ratings on FreeAdvice.com, 65% of UnitedHealth customers are very unsatisfied with the insurer. Here’s how survey respondents rated the insurer:

Extremely Satisfied: 8%
Very Satisfied: 4%
Somewhat Satisfied: 10%
Unsatisfied: 13%
Very Unsatisfied: 65%

Customers posted the following comments about UnitedHealth on the website:

  • United Healthcare is the worst insurance company ever. Their goal is try to put every road block possible in your way, to make reimbursement for claims impossible. They are rude to deal with and lie. They are in the market to make money by denying you and your family the care you need. I give this company an F-.
  • United Healthcare indiscriminately raised our daughter’s monthly meds co-pay from $1,100 to $1,834. Their explanation? We can do whatever we want. File an appeal if you don’t like it.
  • Have a 35% increase in monthly premium this year with an additional $1,000 co-pay on top of first $4,000 claims are my responsibility. What insurance?
  • Impossible to speak with a supervisor, phone clerks are rude and each one gives a different answer to the same question. Repeated, systematic denial of mental health claims that are clearly covered by my policy with no real explanation of why, assured each time it is going to be taken care of just to find out a month later it is denied again for some reason that makes no sense. Never actually notified it is denied, I have to call and ask.

If UnitedHealth has denied or delayed your valid claim, they may have acted in bad faith. Contact an attorney whose practice focuses in this area of the law. Consultations are free, without obligation and strictly confidential.

Case Studies: Examining Bad Faith Insurance Practices and Customer Dissatisfaction With UnitedHealth

Case Study 1: Denial of Valid Claim

John, a UnitedHealth policyholder, undergoes a medical procedure that is covered under his insurance plan. However, when he submits a claim for reimbursement, UnitedHealth denies the claim without providing a valid reason.

Despite providing all necessary documentation, John’s legitimate claim is unjustly rejected, leaving him frustrated and financially burdened. This case study highlights the potential consequences of an insurer acting in bad faith by wrongfully denying valid claims.

Case Study 2: Delayed Claim Processing

Sarah, another UnitedHealth policyholder, requires urgent medical treatment. She promptly submits her claim for coverage, expecting a timely response. However, UnitedHealth intentionally delays processing Sarah’s claim, causing unnecessary stress and financial strain. Sarah’s case exemplifies the negative impact of insurance companies using delay tactics, potentially depriving policyholders of timely medical care and financial reimbursement.

Case Study 3: Customer Dissatisfaction

Mark, a long-time UnitedHealth customer, finds himself deeply dissatisfied with the insurer’s services. Despite faithfully paying premiums and abiding by the terms of his policy, Mark encounters various obstacles when trying to access healthcare services. From unhelpful customer service representatives to arbitrary coverage denials, Mark’s experience highlights the frustration and disappointment faced by many UnitedHealth customers.

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Jeffrey Johnson

Insurance Lawyer

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Insurance Lawyer

Mary Martin

Published Legal Expert

Mary Martin has been a legal writer and editor for over 20 years, responsible for ensuring that content is straightforward, correct, and helpful for the consumer. In addition, she worked on writing monthly newsletter columns for media, lawyers, and consumers. Ms. Martin also has experience with internal staff and HR operations. Mary was employed for almost 30 years by the nationwide legal publi...

Published Legal Expert

Editorial Guidelines: We are a free online resource for anyone interested in learning more about legal topics and insurance. Our goal is to be an objective, third-party resource for everything legal and insurance related. We update our site regularly, and all content is reviewed by experts.

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