What to do if I purchased a car that was represented to have A/C but does not?
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What to do if I purchased a car that was represented to have A/C but does not?
The dealership advertised the car online as having A/C. It also said it had A/C in a print ad and the window sticker said it had front A/C. It came to my attention today that there is no A/C compressor on the car. I knew the car was “as is” and that the A/C did not work at the time of purchase; I was fine with that. If the dealership advertises the car as having A/C should all the components at least have to be there. I would understand if it still did not work and there would be no warranty on it. Is it worth going back to them to complain?
Asked on March 18, 2012 under General Practice, Ohio
Answers:
MD, Member, California Bar / FreeAdvice Contributing Attorney
Answered 12 years ago | Contributor
It is absolutely worth going back to complain because what you got was either a bait and switch or simply put, false advertising. As a result, under your state's unfair and deceptive acts laws, you are entitled to a free replacement. Go to the dealership and document everything in writing. If you meet and discuss verbally, follow it up with a certified letter. Either way, file a complaint with the department of motor vehicles and your local or state prosecutor's office to get the state involved.
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