Is the utility company legally obligated to turn the utilities back on immediately if our landlord was the victim of identity fraud?

Is the utility company legally obligated to turn the utilities back on immediately if our landlord was the victim of identity fraud?

My landlord was recently a victim of identity theft. Due to this, the gas has been shut off for our building (including our hot water). My landlord has sent in documentation proving that they are victims of fraud but the company has said they will not be able to come turn it back on until Saturday. Is the utility company not legally obligated to turn the utilities back on immediately after a situation like this and can they really make us wait a few days before this service is restored?

Asked on October 26, 2011 under Real Estate Law, Illinois

Answers:

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