What to do if I was talked into a 60 day free trial of Yellowuspages advertising services andI was told I could cancel with a phone call but now cannot?
Get Legal Help Today
Compare Quotes From Top Companies and Save
Secured with SHA-256 Encryption
What to do if I was talked into a 60 day free trial of Yellowuspages advertising services andI was told I could cancel with a phone call but now cannot?
I promptly phoned customer service talked to a women who tried to talk me into staying with the service, but I insisted that I wanted to cancel the service. At the competition of the call I thought my account was canceled. I never got any communication from the company after that. Nothing to give me any hint that my cancellation did not get entered into the computer! Apparently it didn’t. Now I am getting calls stating I owe them money. Each call the amount is higher. I filed a complaint with BBB, but that didn’t help. What action can I take to now?
Asked on May 20, 2013 under Business Law, Washington
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 10 years ago | Contributor
IF you validly cancelled, they cannot charge you for services after the cancellation: either you could wait to see if they sue you for the money, then raise your cancellation, in accordance with the terms of the agreement, as a defense, or you could affirmatively sue them (but it would have to be in "regular" court, not small claims court; small claims court does not have the following power), seeking a court determination that you cancelled and owe them no money. But you need to confirm firs the terms of what you agreed to--are you *sure* you could cancel wth a phone call, and that the service agreement didnt't require written notice? Also, bear in mind that proving your case--that you called to cancel--may be difficult if they deny that you did; without anything in writing, it becomes a "he said, she said," situation.
IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although AttorneyPages.com has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you retain an attorney to represent you.