What to do if I signed a “contract” over the phone with a mail order company for an obligation to purchase a monthly minimum?
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What to do if I signed a “contract” over the phone with a mail order company for an obligation to purchase a monthly minimum?
When I wanted to cancel, their policy is written cancellation by the 25th of any month. I had email instructions from customer service manager that I could email or fax in the cancellation. On 10/25 in the evening I accessed, expecting it to be interactive since he mentioned email but it was a form to sign; I have no printer, scanner, fax or electronic signature capability at home. Now they refuse to let me cancel this month. How can I stop them from shipping the goods and incurring the monthly charge? I can change my shipping address, but I can’t delete the credit card from their record without providing another one.
Asked on October 29, 2012 under General Practice, California
Answers:
MD, Member, California Bar / FreeAdvice Contributing Attorney
Answered 11 years ago | Contributor
You need to find a way to do so. You entered into the contract so you were obligated to know the details of the contract including the methods of proper cancellation. You can go to your local library or a friend's house and see if you can use a fax, printer or scanner to do so. But you do need to what the company asked you to do.
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