How can I find out if a rental car company is being honest about a mechanical failurefor which I’m being charged?

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How can I find out if a rental car company is being honest about a mechanical failurefor which I’m being charged?

I rented a car and a couple of days after there was a mechanical issue which made me feel the car was inoperable. I called the rental agency and they sent a representative to pick it up. A week later, I received a call from the agency and the representative stated that there mechanic found water and other foreign substances in the gas tank. How do I know that they’re being honest and not just trying to correct a mechanical failure at my expense? I’m not going take there word for it and just pay, so what can I do?

Asked on August 27, 2011 Florida

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

If you suspect that the rental car company is not being honest with you concerning problems that you had with a rental car and its mechanic supposedly found water and other improper matter in the gas tank, call the rental car company and ask for a copy of all written reports concerning what the mechanic supposedly found.

After receipt of the reports, call the mechanic personally to see if his or her recollection corresponds what is written down upon the report. Write down notes concerning your conversation with the mechanic's name and telephine number fior future reference.

Another source to confirm what the problem is or is not with the rental car is to contact Florida's Department of Automotive Repairs about what transpired and your concerns that you are being charged for something that you are not responsible for. This entity is in charge of overseeing automobile mechanics in your state.

Good luck.


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