Can my job make me do manual labor if I a customer service rep at a call center?

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Can my job make me do manual labor if I a customer service rep at a call center?

I work in a call center and my job is take inbound calls. Our office is moving and they don’t want to hire movers to save money. That want me to help move dealing with a lot heavy lifting. Can they make me do manual labor when that is so different from what I was hired to do?

Asked on October 13, 2016 under Employment Labor Law, Colorado

Answers:

M.D., Member, California and New York Bar / FreeAdvice Contributing Attorney

Answered 4 years ago | Contributor

Most employment relationships are "at will", which means that a company can set the conditions of the workplace much as it sees fit. This includes changing job duties such as requiring an office worker to do manual labor. The only protection that you might have is if this action violates the terms of a union agreement/employment contract, or your treatment constitutes some form of legally actionable discrimination (neither of which you indicated to be the case). As this point, you can either comply and help with the move, complain but risk termination, or quit.


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