Can I sue a service provider for lack of internet service?

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Can I sue a service provider for lack of internet service?

My internet goes down weekly if not more. Every time it goes down, I spend

hours on the phone trying to get the issue resolved. I pay my bill on time

every month. Over the past 6 months I’ve called several times for help with the

internet not working. It turns out after 4 months they finally figured out that

the lines outside were the problem but even with that addressed the internet

keeps going down. On this last episode they said that the

Asked on July 9, 2018 under Business Law, California

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 3 years ago | Contributor

It's not worth suing. At most, you could recover the pro rata cost of the days service was down, since that is the measure of how you were "damaged" (paying for something you did not get). Say that you pay $90 per month for the sake of illustration. Say that the service was down 18 times over three months (an average of 6 says per month, or 1.5 days per week). You paid for 18 days you did not get; you could sue to get back 18 days of internet costs, which is roughly $54.00 ($90/month in this example works out to $3/day). 


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