Can a company void a warranty ifI install my own hard drive in a DVR I buy from them?

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Can a company void a warranty ifI install my own hard drive in a DVR I buy from them?

I am planning to buy a DVR for my business and I am planning to buy a DVR from a TX Company which states the following: “Hard drive not included. Installing your own hard drive will void your warranty. Click the “Customize” button below to add a hard drive to your order. ” This makes me buy DVR with a HD installed by them only. Do you think this is a lawful practice as per the “Magnuson-Moss Act” of 1975?

Asked on May 24, 2011 under General Practice, New York

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

It's a perfectly lawful practice, and even a very common one. A company can require that for a warranty to be valid and enforceable, all products meet certain specifications and/or be installed or serviced only by the company or by its chosen or licensed technicians. Otherwise, they could end up responsible for nonconforming installations or incompetently done installations.

If you don't like this requirement,  buy the DVR elsewhere, from someone who does not have this requirment or whose DVRs already include a hardrive as part of the basic price. Or consider: how much would you really be saving--especially once you factor time into the equation--by getting a hardrive from someone else? It may not be worth the effort.


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