Can a business not refund me if on their website it doesn’t say anything about being able to refund or not?

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Can a business not refund me if on their website it doesn’t say anything about being able to refund or not?

Asked on May 17, 2015 under Business Law, California

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 5 years ago | Contributor

Actually, business are not generally required to provide refunds--the "default" if there no policy of giving refunds is that sales are final. So they don't have to affirmatively deny refunds--it's more that unless they say that you get a refund, they don't have to provide one.

There are exceptions: if you received a defective product or the wrong product, they'd have to take it back and refund (or provide a correct, working product as a replacement). But you can't get a refund because, for example, you changed your mind unless the company had a policy in place letting you get refunds for any reason.


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