Why am I being asked to show my cell phone records to my insurance company on a car theft claim?

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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UPDATED: Jan 10, 2012

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Insurance Question from West Covina, CA

Asked on 01/10/2012

Why am I being asked to show my cell phone records to my insurance company on a car theft claim? NULL

Answer given on January 11, 2012

We get questions all the time with regard to insurance companies asking for cell phone and landline phone records during the investigation of the theft of a vehicle.  The best way to get the answer to this question is to simply ask the insurance adjuster why do they need them.  They probably tell you why they need these records.  It could be to prove that you perhaps using the phone during the theft.  Maybe they are trying to create a time line of your whereabouts during the theft.  Remember, there is a clause in your insruance policy that states that you must cooperate with the insurance company during the course of a claim.  If however, you feel this is totally a breech of your privacy, contact department of insurance for your state and ask if this is normal procedure for insurance company to make such a demand  


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