What do we do if the insurance company refuses to give us a fair value on our totalled pickup?

Free Insurance Quote Comparison

 Secured with SHA-256 Encryption

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Full Bio →

Written by

UPDATED: Apr 23, 2011

Advertiser Disclosure

It’s all about you. We want to help you make the right legal decisions.

We strive to help you make confident insurance and legal decisions. Finding trusted and reliable insurance quotes and legal advice should be easy. This doesn’t influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about legal topics and insurance. Our goal is to be an objective, third-party resource for everything legal and insurance related. We update our site regularly, and all content is reviewed by experts.

Insurance Question from Morris, MN

Asked on 04/23/2011

What do we do if the insurance company refuses to give us a fair value on our totalled pickup? Our truck was driven into while parked infront of our house 3 weeks ago and the other driver's insurance company is giving us a low ball offer. I've submitted 20 or more comparison vehicles that show the vehicle is worth about $3000-4,000 more than what they're offering, but continue to throw them out saying "they're not appropriate comparables". I've played by their rules, submitting comps within the 75 miles radius, same make, model, year, etc...but they continue to stick to their low ball offer and not adding any value for aftermarket accessories on it. What should be our next step?

Answer given on April 30, 2011

It is unfortunate that the adjuster here is unwilling to work with you and to accept your evidence of values.  I assume you have provided receipts for the aftermarket items, to prove that they were on the truck.

If you have collision coverge on the truck, you may want to get your insurance company involved.  If they will make a reasionable offer,  less your deductible, you may be better served to have them fight with the other insurance company.  While there is no guarantee it will work out,  it may save you grief and get some money to you to replace your truck.

If you don’t have collision coverage, or don’t want to go that way, I would suggest you ask for a supervisor at the other insurance company.  Perhaps going over the head of the adjuster you have will get some reasonable action.  There also may be an artitratrion clause where you can have the insurance company go to arbitration on this claim.  It can be complicated, and sometimes your insurance company can work that route if they settle with you.

A final resort is to contact the Dept of Insurance in your state.  Sometimes they can get the insurance company to work with you with a simple phone call.  It can also slow down settlement, but it is an option.

IMPORTANT NOTICE: These answers are for general information purposes only and are provided by the person answering and FreeAdvice.com AS IS. It has not necessarily been reviewed by the management staff of FreeAdvice.com nor is it binding any insurance agent, broker, or other insurance professional or any attorney or insurance company. Insurance laws, regulations and practices vary from state to state and insurance policies and practices differ from company to company, by type of policy, by state and locality and by type of insurance. Tiny variations in the facts, policy language or a detail not set forth in a question often can change the outcome or a professional's conclusion. Although FreeAdvice.com has confirmed that the answer(s) was/were provided for the account of an experienced insurance professional, that professional may not be licensed in the state referred to in the question, and may not be experienced or up to date in the subject area. Unlike the answers provided here, upon which you should NOT rely, for personal advice you can rely upon we suggest you consult a licensed insurance professional in your area or retain a licensed attorney listed on AttorneyPages.com to represent you.

Free Insurance Quote Comparison

Enter your ZIP code below to compare cheap insurance rates.

 Secured with SHA-256 Encryption