What can I do after my insurance was cancelled if an accident happened after cancellation?
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UPDATED: Jun 12, 2014
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Insurance Question from White Plains, NY
Asked on 06/12/2014
What can I do after my insurance was cancelled if an accident happened after cancellation? My father has two policies and the agent wrongly took my payment for my father's car policy instead of mine. I walked out of the agent's office thinking I had made a payment for my policy on 05/06/2014 but the agent misplaced the payment into my father's policy. I received my cancellation notice from 05/25 today 06/12 and the accident happened on 05/26/14.
Answer given on June 25, 2014
If the insurance agent improperly applied your payment to the wrong policy, then they should be able to correct the payment and get your insurance reinstated back to the date of cancellation. You need to go in to see your agent and have them correct the issue. If you have already spoken to your agent, then they should be working on fixing this issue so your insurance will be reinstated and the accident covered. You may need to keep following up, as this process could be slow. Make sure the agent acknowledges they misapplied the payment.You should also contact the adjuster on your claim and tell them to contact your agent and that they misapplied the premium payment and they are correcting it. The adjuster should be willing to call the agent to work this out. Ask them to continue processing the claim while the error is corrected.
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