My stove cord caught fire. Should the insurance company send an appliance person out to see what the problem is?
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UPDATED: Nov 10, 2011
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Insurance Question from Woodland, CA
Asked on 11/10/2011
My stove cord caught fire. Should the insurance company send an appliance person out to see what the problem is? The cord to my gas range caught fire and did smoke damage. The insurance company's electrician said it was a problem with the stove. The insurance company has not said anything about having an appliance repair person look at the stove. The contractor says all they need to do regarding the stove is replace the cord. Are they doing this to avoid replacing the stove?
Answer given on November 12, 2011
Your homeowner insurance policy pays you for sudden and accidental damage to your home and personal property, less your deductible. In this case, the insurance company will pay for the smoke damage to your home. If the stove cord is the cause of the damage, this would be more in line as a maintenance issue. It is not the insurance company’s responsibility to send out an appliance repair person.You should ask a repair person to come out. If the contractor is correct, and that all you need is a new cord, this would be your responsibility. However, if the repair person determines there is damage to the stove due to the fire, then the insurance company will pay to replace the stove. You will need to contact your adjuster if it is determined the stove needs to be replaced. A written statement from the repair person may be needed by the adjuster, since the contractor does not feel the stove needs to be replaced.
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