My insurance is ready to pay my claim but are demanding a police report.
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UPDATED: May 22, 2019
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Insurance Question from Bell, CA
Asked on 05/22/2019
My insurance is ready to pay my claim but are demanding a police report. My car was stolen and police were called but never arrived..
Answer given on May 24, 2019
If your car was stolen and you called the police it is expected that they come to take a report. However, many cities in California do not have the manpower to send a police officer to every car theft and other non violent theft and they have you file the claim either online or with a paper report.
Even though it is well after the date of the car theft, you can still file a police report. Call your local police department, or the town/city where the theft occurred and ask how to file a police report. (Do not call 911). They can advise the best and easiest way for you to make the report. If the insurance company follows up with you to settle the claim tell them you are filing the necessary police report. They should understand and will wait for the report without any penalty to you. However, they will probably wait for a copy of the report before they will pay the settlement. If the car has been recovered, make sure you are not incurring any storage charges while this is being finalized.
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