My home owners insurance company was mistakenly paid twice.

Free Insurance Quote Comparison

 Secured with SHA-256 Encryption

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Full Bio →

Written by

UPDATED: Oct 19, 2019

Advertiser Disclosure

It’s all about you. We want to help you make the right legal decisions.

We strive to help you make confident insurance and legal decisions. Finding trusted and reliable insurance quotes and legal advice should be easy. This doesn’t influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about legal topics and insurance. Our goal is to be an objective, third-party resource for everything legal and insurance related. We update our site regularly, and all content is reviewed by experts.

Insurance Question from Desoto, TX

Asked on 10/19/2019

My home owners insurance company was mistakenly paid twice. Allstate was authorized and has been automatically deductng the payment from my husband's bank account and our insurance has never lasped. Bank of America brought our loan and made a mistake and added the insurance payment to our escrow and sent our insurance co a check during the same time the insurance was being deducted from my husband's account. Both companies acknowledged the error but neither has taken responsibility to fix it after several conversations. Meanwhile our house payments have zoomed up. Who is responsible and what can we do? Help please, thank you

Answer given on November 09, 2019

This seems to be a full problem and mistake by Bank of America by accidentally setting up the purchased account as an impound. It’s unclear how long this has gone on, but there is a responsibility on your part to have noticed the increased loan paymennt. Having said that, Bank of America needs to work with Allstate about a refund of the duplicate payment. You should follow up with Allstate and/or your agent to be sure it gets returned to the Bank. That is really the only place the refund can go, since it was paid by the bank to the insurance company. 

After the refund is confirmed then Bank of America needs to refund the payment to you, as well as any additional payments made continuing the impound account. They also need to be sure to adjust your monthly payments to the correct amount. You should keep an eye on the payments going forward to be sure this is done.

IMPORTANT NOTICE: These answers are for general information purposes only and are provided by the person answering and AS IS. It has not necessarily been reviewed by the management staff of nor is it binding any insurance agent, broker, or other insurance professional or any attorney or insurance company. Insurance laws, regulations and practices vary from state to state and insurance policies and practices differ from company to company, by type of policy, by state and locality and by type of insurance. Tiny variations in the facts, policy language or a detail not set forth in a question often can change the outcome or a professional's conclusion. Although has confirmed that the answer(s) was/were provided for the account of an experienced insurance professional, that professional may not be licensed in the state referred to in the question, and may not be experienced or up to date in the subject area. Unlike the answers provided here, upon which you should NOT rely, for personal advice you can rely upon we suggest you consult a licensed insurance professional in your area or retain a licensed attorney listed on to represent you.

Free Insurance Quote Comparison

Enter your ZIP code below to compare cheap insurance rates.

 Secured with SHA-256 Encryption