Insurance check not received after release signed.
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UPDATED: Feb 20, 2012
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Insurance Question from Melbourne, FL
Asked on 02/20/2012
Insurance check not received after release signed. I had a semi truck blow a tire back on Jan 25, 2012. They wanted to handle everything through there insurance, I had nothing to worry about. I submitted the quote, we agreed on the body shop and I signed the release all by Feb. 9th one week after the accident. It has now almost been a month, I have a broken headlight keeping me from driving at certain times and the adjuster keeps putting me off for about two weeks now. What can I do?
Answer given on February 21, 2012
You should call the insurance company and ask to speak to the adjuster’s supervisor. Explain you have signed the release and you promptly need to get your car repaired. Demand they overnight express the check to you since it has been a month. Ask for the tracking number as this is the only way you have of knowing that it has been mailed. Explain to them, this is creating additional inconvenience on you by not being able to drive your vehicle due to the busted headlight created by the accident. Advise them that if you have not received the check within 5 days, you will file a claim with Florida’s Department of Insurance (assuming this accident happened in Florida) advising you have signed a release but have not received your settlement check. Then ask for his email address and HIS supervisor’s email address and follow up your phone call with a confirmation email outlining your phone conversation and copy his supervisor. If you have not received the check in 5 days, use the link above to get in contact with your states department of insurance. They should be able to contact the insurance company and hopefully, you should see some movement.
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