Insurance adjustor refusing to pay for repairs
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UPDATED: Aug 16, 2011
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Insurance Question from Trussville, AL
Asked on 08/16/2011
Insurance adjustor refusing to pay for repairs How can I resolve situation - car in shop over month. Adjuster refuses to approve all repair charges, will not return my calls. Delayed approval resulting in running our of car rental time, refusing to extend car rental even though I have have not used up the dollar amount allowed.
Answer given on August 16, 2011
It sounds like the adjuster didn’t approve all of the repair work that has been done by the shop. You should speak to the shop and see if they added any repairs without first consulting the adjuster. You should also ask your agent to help you contact the adjuster or their supervisor to try to resolve this. Unfortunately, you are caught in the middle of this, but you need to try to get the shop and the adjuster to work this out.If the adjuster feels the repairs are complete then they will not continue to pay for the rental car, even if you have coverage left. Rental car coverage is only for the time it takes to repair the car, not to just use up the coverage. However, if you can get the adjuster to advise the problem in the repair costs, maybe you can work out the rental car costs with him at the same time.
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