Insurance adjustor refusing to pay for repairs

Free Insurance Quote Comparison

 Secured with SHA-256 Encryption

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Full Bio →

Written by

UPDATED: Aug 16, 2011

Advertiser Disclosure

It’s all about you. We want to help you make the right legal decisions.

We strive to help you make confident insurance and legal decisions. Finding trusted and reliable insurance quotes and legal advice should be easy. This doesn’t influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about legal topics and insurance. Our goal is to be an objective, third-party resource for everything legal and insurance related. We update our site regularly, and all content is reviewed by experts.

Insurance Question from Trussville, AL

Asked on 08/16/2011

Insurance adjustor refusing to pay for repairs How can I resolve situation - car in shop over month. Adjuster refuses to approve all repair charges, will not return my calls. Delayed approval resulting in running our of car rental time, refusing to extend car rental even though I have have not used up the dollar amount allowed.

Answer given on August 16, 2011

It sounds like the adjuster didn’t approve all of the repair work that has been done by the shop. You should speak to the shop and see if they added any repairs without first consulting the adjuster. You should also ask your agent to help you contact the adjuster or their supervisor to try to resolve this. Unfortunately, you are caught in the middle of this, but you need to try to get the shop and the adjuster to work this out.If the adjuster feels the repairs are complete then they will not continue to pay for the rental car, even if you have coverage left. Rental car coverage is only for the time it takes to repair the car, not to just use up the coverage. However, if you can get the adjuster to advise the problem in the repair costs, maybe you can work out the rental car costs with him at the same time.

IMPORTANT NOTICE: These answers are for general information purposes only and are provided by the person answering and AS IS. It has not necessarily been reviewed by the management staff of nor is it binding any insurance agent, broker, or other insurance professional or any attorney or insurance company. Insurance laws, regulations and practices vary from state to state and insurance policies and practices differ from company to company, by type of policy, by state and locality and by type of insurance. Tiny variations in the facts, policy language or a detail not set forth in a question often can change the outcome or a professional's conclusion. Although has confirmed that the answer(s) was/were provided for the account of an experienced insurance professional, that professional may not be licensed in the state referred to in the question, and may not be experienced or up to date in the subject area. Unlike the answers provided here, upon which you should NOT rely, for personal advice you can rely upon we suggest you consult a licensed insurance professional in your area or retain a licensed attorney listed on to represent you.

Free Insurance Quote Comparison

Enter your ZIP code below to compare cheap insurance rates.

 Secured with SHA-256 Encryption