Complaint 2 of 5 in “Billing Problems”
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- Insurance Carrier: Celtic Insurance Company
- State: IL
My health insurance company has cancelled my policy because they did not receive updated banking information; however they did receive payments, and they are paid to date. They claim since I did not give them our new bank account info before June 27, they are cancelling our policy effective June 30.
Insurance Expert Answer:
If they were paid, that's no basis for cancellation. But the date you mention was June, and this is July. So I am not sure what the issue is, as it is cancelled. Write to the CEO of the Company and ask for an explanation.