Can the insurance company tell me where to have the repair work done under my auto policy?

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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UPDATED: May 10, 2010

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Insurance Question from El Paso, TX

Asked on 05/10/2010

Can the insurance company tell me where to have the repair work done under my auto policy? NULL

Answer given on May 18, 2010

The insurance company cannot require that you use a certain repair facility.  What they can do is suggest that you use one of their many preferred repair facilities.  These facilities have proven themselves in the past.  They’ve provided excellent repair service, reasonable prices, good customer service, and timely repairs. The facility will give the insurance company a discount on the work in exchange for the referrals and the volume of business the insurance company brings.  Generally, in exchange for using one of their preferred repair facilities, the insurance company will provide a guarantee of the work.  The facility has to maintain their quality in order to continue to receive referrals from the insurance company.
If you use a facility that you chose, and it wasn’t a preferred one, then, if the work was substandard, you’re on your own as far as going back to get the work repaired again.

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