Can an insurance adjuster sign and start (order) the car repair from the auto shop or does the owner or maybe the insurance company order it?

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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UPDATED: Mar 14, 2019

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Insurance Question from Glendale, AZ

Asked on 03/14/2019

Can an insurance adjuster sign and start (order) the car repair from the auto shop or does the owner or maybe the insurance company order it? It's taking a while so I'm wondering if the adjuster can go ahead and get the mechanics to start the repairs.

Answer given on March 22, 2019

Usually, the adjuster inspects the car, normally at the repair facility. If they agree on the repair costs, the adjuster ok’s the repairs. If you have already discussed the repairs with the auto shop, they will usually call you to say they have the insurance company approval and get your permission to proceed with the repairs.

If the adjuster has not been out to see the car, then you should follow up with the adjuster or auto insurance company to get them to approve the repairs. If they have already been there, they should have provided an estimate to you and/or the auto shop.  Follow up with the auto shop to see what they know about the repair approval. Again, if they don’t have the ok, follow up with the adjuster and/or insurance company saying you need the adjuster’s ok to start the work.  There may be a deductible that you are responsible for, so make sure you are aware of this before the work starts.


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