Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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UPDATED: Jan 10, 2011

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Insurance Question from Troy, AL

Asked on 01/10/2011

Adjuster/ins company how long does a ins company have to send out a adjuster ..after you have reported it to the ins company.... the adjuster keeps calling me after office hours and telling me he cant get here..calling the night before he is to be here.....what can i do here...as this is a fire claim that burned my bussiness completely to the ground

Answer given on January 10, 2011

Each state has different rules for handling claims, including the time it takes for an adjuster to come out.  However, this is a very serious sounding claim, and the adjuster needs to change his schedule to help you. 

You need to call your agent and the claims office for the company.  Ask for a supervisor in the claims department and explain your dilemma.  Your agent should also be able to help contact the claims department about their failure to respond.  In addition, your agent may be authorized to issue a check, on behalf of the company, to provide immediate assistance in getting your business back up and running.

A final option is to contact the Dept of Insurance for your state.  They can contact the company and demand that something be done immediately.  They can also advise you as to the requirements of the insurance company in handling your claim.


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