Incorrect information against my claim
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Insurance Question from Schdy, NY
Asked on 04/23/2018
Incorrect information against my claim A couple of weeks ago my driver side wing mirror was knocked off of my car. This happened whilst the car was unattended parked outside of a friends house. I phoned the insurance company today and told them the incident happened at Sainsburys. I've no idea what my friends address is - I followed him to get there and to get home - and he's notoriously difficult to get hold of to ask, so to keep things simple I said it happened at Sainsburys (I also went there later that evening). Really I thought that this would be a minor detail as I was going to have to pay the full excess anyway due to the offending driver not having left any details. The insurance company have however said that they'll contact Sainsburys to ask for CCTV footage, which obviously won't show any incident, so I'm now worried that this will cause problems for my insurance.Should I phone the insurance company back, ask to update the claim and explain the above?
Answer given on May 03, 2018
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