Can the insurance company tell me where to have the repair work done under my auto policy?
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UPDATED: May 10, 2010
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Insurance Question from El Paso, TX
Asked on 05/10/2010
Can the insurance company tell me where to have the repair work done under my auto policy? NULL
Answer given on May 18, 2010
The insurance company cannot require that you use a certain repair facility. What they can do is suggest that you use one of their many preferred repair facilities. These facilities have proven themselves in the past. They’ve provided excellent repair service, reasonable prices, good customer service, and timely repairs. The facility will give the insurance company a discount on the work in exchange for the referrals and the volume of business the insurance company brings. Generally, in exchange for using one of their preferred repair facilities, the insurance company will provide a guarantee of the work. The facility has to maintain their quality in order to continue to receive referrals from the insurance company.
If you use a facility that you chose, and it wasn’t a preferred one, then, if the work was substandard, you’re on your own as far as going back to get the work repaired again.
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