Arbella Insurance

UPDATED: Aug 20, 2020Fact Checked

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Aug 20, 2020

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Company Details
Address: 1100 Crown Colony Drive
City: Quincy
State: MA
ZIP Code: 02269-9103
Phone Number: (800) 972-5348
AM Best Rating: A-
URL where was collected the AM Best Rating:
Lines of Insurance: auto, home
States Licensed To Sell Insurance In: CT, MA, NH, RI, VT
Type of Insurance Company: Mutual
Parent Company: Arbella Insurance Group
Top executive Contact: John F. Donohoe
Title of Top executive: CEO/President
Assets & Premiums: 2013: Direct Written Premium: $775.357 million Total Assets: $1.342 billion
Insurance subsidiaries:
  1. Arbella Indemnity Insurance Company, Inc
  2. Arbella Protection Insurance Company, Inc
  3. Commonwealth Mutual Insurance Company
  4. Covenant Insurance Company

Company Overview:

Company History: The Arbella Insurance Group, founded in 1988 by Frank Bellotti, John Donohue, and Lee McClain, is a regional group of property and casualty insurance carriers delivering personal and commercial insurance products to policyholders in Massachusetts, Connecticut, New Hampshire, and Rhode Island. Arbella currently employs a bit more than 1000 people.
Principle Sales Methods: Arbella currently employs a network of 600 independent insurance agents.

Auto Business: Arbella offers car and motorcycle insurance.
Homeowners Business: Arbella offers condo insurance and home insurance.

Special Business: Arbella offers personal umbrella liability insurance and business insurance. The company also offers a variety of discounts.

for Arbella Insurance Group

4.03 (137 reviews)
May 4, 2020


The other guys Fault Accident

Someone else cut in front of me and the accident was totally their fault. Arbella was on my side and took care of everything very quickly and gave me top dollar for my truck which was totaled. It was wonderful not to have to chase them and to get my money so quickly.
April 23, 2020



Always helpful and friendly. Needed to file before and they were out to access car damage within two days. Happy with sevice.
March 23, 2020


cancelled my policy

They were a good company and loved using them all the time, however, I had one claim that was huge from a pipe burst that flooded my first floor and destroyed the furnace. They paid the claim, and then just canceled the policy on me. Not a cool thing to do. thankful they paid the claom to have it fixed though.
December 17, 2019


Consistently Helpful

I have been very pleased with Arbella since first purchasing through them 9 years ago. I use the website to pay bills, view statements, and contact the company. It is very well designed and extremely easy to use. I have only needed to contact the company by phone a few times but every time the people I spoke with were very friendly, polite and helpful. I will continue to use Arbella as my Auto insurance company in the future.
January 9, 2019


Really appreciate the company

I have no issue with the company. Really good company to take insurance.I will give five stars to the company.
December 21, 2018


Adding new driver

We recently added our 17 year old,new driver daughter on our policy. It was easy to do through our insurance agency. And Arbella was a breeze to set up to add her on. We are very pleased with the outcome.
December 20, 2018


Payment policies could be better

They have amazing customer service. Payment policies suck. Get a discount if automatic withdrawal is set up, but if your old school like me, and prefers cash, I end up paying more.
November 20, 2018


Arbella--a great company

I've had all good experiences with Arbella! I do wish the rate would lower, since I've been without claims or speeding tickets for at least 5 years. But all else has been ideal.
November 20, 2018


They ok

Company has great customer service, always responds in a timely manner. Prices are not the best, the policy is better with automatic withdrawal, but are not forgiving if entire funds are not available
November 10, 2018


Arbella is the worst insurance company ever

This company is [REDACTED WORD] . All they want is money. After you had an accident they denied your claim. They try to say that the vehicle is not damage by another vehicle. Even if it true so is your policy only cover damage cause by vehicle? Nothing else? What kind of policy is that? That is [REDACTED WORD] . Worst insurance company that i had ever seen. Please do yourself a favor. Stay away from Arbella.
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