A travelers client hit my car in the parking lot. She gave her insurance, and her info. But travelers insurance denied even though I have all proof.

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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UPDATED: Dec 11, 2012

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Insurance Question from Carrollton, TX

Asked on 12/11/2012

A travelers client hit my car in the parking lot. She gave her insurance, and her info. But travelers insurance denied even though I have all proof. Travelers client hit my car in the parking lot, she gave me her insurance and her info, but lately she said to travelers that she didn't hit my car. I file a claim with travelers and travelers adjuster found that the dent in my car matched with the height of the travelers client car, and the color of the travelers client still left on my car. But travelers adjuster denied my claim because travelers client said that she didn't hit my car. When I gave them the piece of paper that travelers client wrote down her info and her insurance, travelers adjuster still denied the claim. Please, help me.

Answer given on December 11, 2012

The problem with parking lot accidents is that there is rarely a police report and very few witnesses. Drivers involved in such accidents often decide that they did not cause the accident, or that it did not even happen.In your case, you do have a written note fro the other driver admittig fault. However, if it is not signed, the other driver can deny writing the note. The adjuster for the other driver will need to take the statement that their insured gave them.You can ask to speak to a supervisor with the other insurance company and see if they will review the claim including the note and the matching paint. If they refuse, or deny the claim the other thing you can do is present the claim to your insurance company, if the damage is over your deductible. They will then try to subrogate the damages from the other insurance company and if successfl, your deductible will be reimbursed. However, if not successful, you will be out your deductible. If the claim remains that the other party denies involvement, you can claim it as a hit and run, so your rates will not go up.


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