• Insurance Carrier: Usaa
  • State: FL

Consumer Complaint:

Had wind problem during storm.  They sent adjuster; adjuster said pay.  They called another adjuster who said no installation problems.  Called another adjuster, said don’t pay.  That is the one the insurance carrier went with.

Insurance Expert Answer:

Unlike most of the companies we hear complaints about, USAA has a reputation for being a terrific company. We suggest a few things: 1. Write a polite letter to the VP for Claims at USAA, to substantiate the cause of the damage setting forth the facts; attach any letter you got from the adjuster and include one or two photos. 2. Consult a public adjuster.