• Insurance Carrier: Founders Insurance Company
  • State: IN

Consumer Complaint:

Refused payment of rental vehicle while car was in shop and also would not pay for damages incurred to my radio due to accident. My new BMW is still without a radio and I still have Founders $106 check they sent me for car rental charges that total over $500.

Insurance Expert Answer:

If they are YOUR company I'd be ticked and write to their CEO. They owe you a duty of care and this makes little sense. If, as I suspect, Founder's is the other driver's company it's a matter of negotiation as there are always issues as to causation and need and damages. I'd tell them it's not acceptable and you'll sue the other driver in small claims court, and then do it. However if it’s a new BMW I thought they have a full factory warranty for 4 years.