If we install furniture, what is out liability regarding damage?

We are a furniture installation company and were contracted by a dealer to install a private office for an end user. The day after the job was complete I followed up with an email to the dealer, I did not get any response. Then, 2 days later, I sent another email trying to follow up again and attached our invoice; still no response. The invoice is now past 30 days and when I contacted their finance department my contact at the dealer told me that the desk for the private office was damage, which they replaced, and now I am responsible for price of the desk, plus labor to reinstall. However, after both of my follow up emails, I was never contacted about there being an issue with any damage. Should I be responsible for this now?

Asked on April 21, 2014 under Business Law, Ohio


Shawn Jackson / The Jackson Law Firm, P.C.

Answered 6 years ago | Contributor

Well, part of this process is protocol and liability. The first thing you want to focus on is good management and communication practices that start, at a minimum, with good pictures of the furniture before you pick up for delivery and after you drop off the furniture...to note any damage "before" and 'after'. The communication protocols require a written agreement that sets out the terms of your service and what is required on both ends of the furniture delivery process. Do you have such a written agreement and management protocols in place.

Shawn jackson - Business Law Attorney

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