Under which legal terms does a business have to stand behind an agreement made by an employee to a customer regarding the return of an item?

I purchased an expensive handbag. I found it was defective after purchasing it and examining it. I had a verbal agreement with the leather goods manager that my purse would be exchanged for a new one. At the time, she did not have that particular handbag in stock; she told me she’d call as soon as she received one. I waited and did not hear from her, so I went into the store and found out there was a new manager. I spoke to her about my agreement with the previous leather goods manager, and she said she would not stand behind what the previous manager said. What are my options?

Asked on March 12, 2012 under General Practice, California

Answers:


IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although AttorneyPages.com has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you retain an attorney to represent you.