Under which legal terms does a business have to stand behind an agreement made by an employee to a customer regarding the return of an item?

I purchased an expensive handbag. I found it was defective after purchasing it and examining it. I had a verbal agreement with the leather goods manager that my purse would be exchanged for a new one. At the time, she did not have that particular handbag in stock; she told me she’d call as soon as she received one. I waited and did not hear from her, so I went into the store and found out there was a new manager. I spoke to her about my agreement with the previous leather goods manager, and she said she would not stand behind what the previous manager said. What are my options?

Asked on March 12, 2012 under General Practice, California


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