What to do if an online retailer changed the price on an item after I ordered it?

I placed an order online for a swimsuit and received an order confirmation. The next day I received an e-mail stating that the price listed on the website was incorrect and they need to charge me an additional $60. Are they legally required to honor the initial price?

Asked on July 2, 2012 under General Practice, New York

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 8 years ago | Contributor

If you received an order confirmation number from the vendor of the swimsuit that you have written about for a set advertised price, then you are entitled to purchase that item at the agreed upon price. The vendor is not legally allowed to change the price after the fact.

The vendor is not entitled to the additional $60.00 it now wants. I would write the vendor stating the agreed upon sales price and expect performance of the deal within a reasonable time period.

If the vendor refuses to comply, your recourse would be small claims court.


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