Is it possible to get out of a cell phone contract, when you do not get the coverage you expect?

Poor or no coverage; dropped calls; no Internet service. Was given a signal booster that didn’t help at all. Was told could not get out of contract.

Asked on August 23, 2012 under General Practice, Arizona


Anne Brady / Law Office of Anne Brady

Answered 8 years ago | Contributor

More important than what you expected is what you were promised.  Did the carrier give you anything in writing that promised certain coverage or quality of the network?  If you were promised one thing and received another, then the cell phone carrier breached the contract first and you can get out of it.  You might want to retain an attorney to write a letter stating that you are cancelling and why you do not owe the company any additional money.

IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you retain an attorney to represent you.