If my insurance company referred a company to repair my roof but they did a poor job, what are my rights?

I called my insurance company about my ceiling falling in my kitchen. I was told that my roof would have to be repaired before work could be done to my ceiling. I was told they would not be responsible for my roof if it’s regular wear and tear. One of the agents referred a roofing company to me and I called. He charged me

$1700 to repair the roof. This was 9 months ago. Unfortunately, it is leaking again and the company that was referred to me is not responding. I talked to the agent and she replied there’s nothing they can do. However, she’s the one who referred this company.

Asked on December 16, 2018 under Insurance Law, Maryland

Answers:

SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 1 year ago | Contributor

A referral does not make the agent or the insurer responsible for the negligence, or carelessness, of a roofing company they do not own or control; the roofing company is responsible for its own actions, and so for the sloppiness of its repairs. When you pay someone to do work and they do not due it rightk they are liable for the consequences. You can sue the company for having done negligent, or careless, work, to get the cost to repair the roof correctly and to correct any other damage done (you would need to be able to prove these costs in court, such as with estimates or paid invoices for work you had done).


IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although AttorneyPages.com has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you retain an attorney to represent you.