What to do if I was enrolled in a new insurance plan and had a procedure done but the hospital billed my old insurer?

My old insurance paid my claim and refuses to retract that payment so that I can bill my new insurance plan. They have now sent me to collections and the collection agency expects me to pay this claim. My new insurer will pay it but they need the claim from the hospital not the old insurance. My new insurance will pay more of the claim as I had met my deductible but they will not pay as a secondary payer.

Asked on February 12, 2013 under Insurance Law, Colorado


FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 7 years ago | Contributor

I suggest that you consult with an attorney who has experience in insurance law to assist you in resolving the matter that you have written about. Another option is to consult with a representative with your State's Department of Insurance about the matter and make a claim as to what is transpiring.

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