What to do if my phone provider had approved unauthorized persons to make large purchases on my account?

In addition, they never contacted me to notify me of the changes that allowed these purchses as they normally do, if changes were made to an account. I had to notify them in order to flag my account otherwise they would not have noticed. Also, because they lost my phone number during this and can no longer retrieve it, I am currently using my scammers phone number. They also refuse to send me transcripts of their interaction with the unauthorized person. Can I sue them for being negligible with my account, data breach of contact and emotional distress?

Asked on January 21, 2013 under General Practice, Michigan


FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 7 years ago | Contributor

Based upon what you have written about I would make a complaint with the Federal Communications Commission (FCC) with respect to what transpired and what is the subject of your question. This entity regulates all telephone providers in this country and investigates consumer complaints.

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