How can I inform credit card company that my mother’s claim of unauthorized charges having been made were in fact authorized but forgotten about?

When I called the credit card issuer to tell them what I had found out from merchants calling me regarding a dispute, they refused to speak to me about another persons account.I then asked to speak to a manager or speak to the department that investigates fraud or loss prevention but to no avail. I have pictures of some products being used by her but she forgot since she has Alzheimer’s. She truly believes the charges were me taking advantage of her diminished capaciity. I have also been providing fiducary service to her but have been releived of those duties also as a result.

Asked on December 11, 2011 under Criminal Law, California

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 8 years ago | Contributor

Given the serious claims against you by your mother that you used her credit card without authorization from her, I suggest that the best way to deal with the situation is for you to retain an attorney to represent you as opposed to you having to deal with the situation yourself.

The problem with representing yourself in a matter that you have no experience in can have a result that you do not want that could have been different had legal counsel been retained first to assist.


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