Can a customer get a deposit refund for custom orders window treatments, if they change their mind?

Asked on October 1, 2010 under Business Law, Louisiana

Answers:

M.T.G., Member, New York Bar / FreeAdvice Contributing Attorney

Answered 10 years ago | Contributor

When you ordered the window treatments did you sign a purchase order request of some sort? What did the order request say?  Generally deposits on custom orders are on refundable mostly because they are so specific to either the tastes and styles of the person who is ordering or the size of the order is in some way unique so that resale would be difficult.  When I say size I do not mean the monetary amount of the order itself but that thewindows themselves are a unique shape or size.  There are usually a ton of signs posted everywhere in the store as well that state that custom orders are not refundable.  Look at your paperwork.  If you have any questions as to it call the state attorney general's office consumer division.  Good luck.


IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although AttorneyPages.com has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you retain an attorney to represent you.