If my carpet installation went wrong so I was forced to reorder, who should pay?

I purchased carpet for my living room. The store manager didn’t come out to the house, and they cut the carpet so that the seams would be in the highest traffic area of the room. I told them I didn’t want it installed that way so they said they’d reorder the carpet. I just found out that they want me to pay extra for the reodered carpet. I don’t see why I should have to pay for their mistake. Do I have to pay? Or should they?

Asked on July 12, 2012 under Business Law, Maryland

Answers:

FreeAdvice Contributing Attorney / FreeAdvice Contributing Attorney

Answered 8 years ago | Contributor

From what you have written it seems that the problem with the carpet is the installation not the carpet itself. As such, it would appear that under the facts that you have written that the installer of the caret is legally on the hook for the problems that you have written about.

Common sense is that the carpet installer should have known not to have placed the seams in the high traffic area. Under the law you should not have to come out of pocket for the mistake that you did not make.


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