Can my employer monitor interpersonal phone calls between employees?
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Can my employer monitor interpersonal phone calls between employees?
They may monitor employee to client calls for quality control purpose and it may have to be stated first thing in the call. However, my understanding is that anytime a call is noticed not business related or personal they must hang up immediately. Is this correct? I live in PA.
Asked on December 9, 2011 under Employment Labor Law, Pennsylvania
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 12 years ago | Contributor
You are incorrect. An employer has the right to listen in on ALL telephone calls made over company phones, subject to having to provide warning or notice that they may do this. They are not required to hang up if it turns out to be a personal call. Don't use the work phone for personal calls--that's what cell phones are for. And don't send personal emails using a company computer or their internet access--they can monitor that, too.
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