Can a business charge you a fee for initiating a chargeback on your credit card?

I simply want to return a defective product but this company refuses to accept returns. I initiated a chargeback through my card and the company. I am simply trying to return the item but just was sent a $50 invoice for a chargeback fee.

Asked on September 2, 2015 under Business Law, Florida


SJZ, Member, New York Bar / FreeAdvice Contributing Attorney

Answered 5 years ago | Contributor

Legally, they can only do this if the chargeback was unjustified or unsupported--i.e. not due to, for example, the company shipping a defective product and refusing to take a return or ship a replacement. Since that is what seems to have occured here--the chargebook seems justified by the company's actions--you should have grounds to dispute the chargeback, too with your credit card company.

IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you retain an attorney to represent you.